Decision search
Your search has 248 results
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Bournemouth, Christchurch and Poole Council (23 001 472)
Statement Not upheld Assessment and care plan 02-Feb-2024
Summary: Mr X complained about the Council’s decision to stop paying transport costs for Mr Y’s trips to his vocational work placement. Mr X said this is part of Mr Y’s care and support plan and the Council should pay. We did not find fault in the Council’s decision-making.
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Bournemouth, Christchurch and Poole Council (23 004 712)
Statement Closed after initial enquiries Allocations 02-Feb-2024
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing application as it is out of time.
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Bournemouth, Christchurch and Poole Council (23 013 722)
Statement Closed after initial enquiries Private housing 31-Jan-2024
Summary: We will not investigate this complaint about the Council’s response to the problems Mr X reported with a tenant nominated by the Council to rent his property. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
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Bournemouth, Christchurch and Poole Council (23 014 417)
Statement Closed after initial enquiries Safeguarding 30-Jan-2024
Summary: We will not investigate this complaint about the Council’s handling of a Deprivation of Liberty referral. This is because there is no worthwhile outcome achievable by further investigation.
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Bournemouth, Christchurch and Poole Council (23 014 422)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jan-2024
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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Bournemouth, Christchurch and Poole Council (22 017 952)
Statement Closed after initial enquiries Planning applications 29-Jan-2024
Summary: We will not investigate this complaint about planning permission as the matter was considered by a Planning Inspector; a body which is out of jurisdiction.
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Bournemouth, Christchurch and Poole Council (23 014 620)
Statement Upheld Child protection 29-Jan-2024
Summary: We will not investigate this complaint about the Council’s management of a safeguarding referral it received involving Mr X’s child Y. This is because the Council has already satisfactorily remedied any injustice Mr X was put to by this matter.
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Bournemouth, Christchurch and Poole Council (23 004 961)
Statement Not upheld Noise 26-Jan-2024
Summary: Mrs D complains the Council has failed in its duty of care to them. It has been unwilling to take action to stop noise from nearby businesses. The Ombudsman’s decision is the Council has taken reasonable steps to investigate Mrs D’s concerns, which is what it is required to do by the Environmental Protection Act. So we cannot question the merits of the Council’s view the noise its officers witnessed did not amount to a statutory nuisance.
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Bournemouth, Christchurch and Poole Council (22 017 078)
Statement Upheld Special educational needs 17-Jan-2024
Summary: The Council was at fault for not putting in place adequate provision for a child when they were out of school. The Council was also at fault for the time taken to find the child a school placement. This caused injustice as the child has fallen behind in their development. To remedy the injustice caused the Council agreed to apologise, make a payment to acknowledge loss of education to the child and secure the child suitable alternative provision while it finds a school placement.
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Bournemouth, Christchurch and Poole Council (23 010 865)
Statement Closed after initial enquiries Refuse and recycling 16-Jan-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision to charge her relative, Mr Y, for a replacement bin. This is because there is insufficient evidence of fault.