Decision search
Your search has 248 results
-
Bournemouth, Christchurch and Poole Council (22 011 488)
Statement Upheld Antisocial behaviour 02-Apr-2023
Summary: Two years after making an application under the High Hedge Legislation no action has been taken due to delays and faults by the Council. A lack of training, knowledge, expert advice and unresolved issues between departments were the cause of the faults. A remedy to resolve the injustice caused to Mr X is proposed.
-
Bournemouth, Christchurch and Poole Council (22 017 097)
Statement Closed after initial enquiries Other 02-Apr-2023
Summary: We will not investigate Ms X’s complaint about actions taken by the Council in relation to parking. We have already investigated most of what she complains about. And there is not enough evidence of fault to investigate the new matters she raises.
-
Bournemouth, Christchurch and Poole Council (22 017 140)
Statement Closed after initial enquiries Other 30-Mar-2023
Summary: We will not investigate Mr X’s complaint about the Council causing damage to his property. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
-
Bournemouth, Christchurch and Poole Council (22 006 728)
Statement Not upheld Special educational needs 27-Mar-2023
Summary: Mrs Y complained about the Council’s delay in issuing her son’s Education, Health and Care Plan. We have discontinued our investigation into the complaint. This is because the substantive issues in this complaint have already been investigated, considered and decided by us in a previous complaint.
-
Bournemouth, Christchurch and Poole Council (22 008 566)
Statement Not upheld Noise 17-Mar-2023
Summary: Miss X complained the Council did not do enough about her neighbour’s dog barking. There was no fault with the Council’s actions as it followed the correct procedures.
-
Bournemouth, Christchurch and Poole Council (22 017 030)
Statement Closed after initial enquiries Parking and other penalties 16-Mar-2023
Summary: We will not investigate this complaint about a penalty charge notice as Mrs X has the right to appeal against it to the independent parking tribunal and it is reasonable to expect her to do so.
-
Bournemouth, Christchurch and Poole Council (22 016 038)
Statement Closed after initial enquiries Traffic management 14-Mar-2023
Summary: We will not investigate this complaint about the Council’s response to Mr X’s Freedom of Information (FOI) requests. This is because the Information Commissioner’s Office is the body best placed to consider the matter.
-
Bournemouth, Christchurch and Poole Council (22 010 912)
Statement Closed after initial enquiries Planning applications 13-Mar-2023
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to inform her of outstanding payments owed as part of an agreement to develop her property. This is because the injustice she claims lies in the payments she agreed to make to the Council as part of the agreement, rather than any fault by the Council. If Mrs X believes the Council has breached the terms of the agreement it would be reasonable for her to take the matter to court.
-
Bournemouth, Christchurch and Poole Council (22 010 215)
Statement Closed after initial enquiries Other 09-Mar-2023
Summary: We will not investigate this complaint that every member of the Council breached the code of conduct. The is because there is insufficient evidence of fault in how the Council considered the complaint and the issues raised are ones that affect all or most of the people in the area.
-
Bournemouth, Christchurch and Poole Council (22 013 456)
Statement Upheld Assessment and care plan 06-Mar-2023
Summary: The Council acknowledged a delay in funding music therapy for Mr Y and reimbursed him the monies he had paid for the service before any formal investigation by this office. The Council acknowledges there are fees still to be reimbursed to Mr Y from the service provider, it assures the Ombudsman it will ensure this is completed.