Decision search
Your search has 281 results
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Cheshire East Council (23 018 594)
Statement Closed after initial enquiries Other 02-Apr-2024
Summary: We will not investigate this complaint about the Council disallowing the complainant’s mother to leave her care own against her wishes. This is because the complaint is late and there are no good reasons to exercise our discretion. We cannot investigate the complainant’s other concerns about alleged defamatory statements made against him during legal proceedings. This is because we have no legal jurisdiction to investigate what happens in a court of law.
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Cheshire East Council (23 018 370)
Statement Closed after initial enquiries Refuse and recycling 01-Apr-2024
Summary: We will not investigate this complaint about the terms and conditions of the Council’s Garden Waste Subscription Scheme. This is because Mr X has a remedy through the courts if he believes the Council’s terms and conditions are unfair and contrary to legislation.
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Cheshire East Council (23 020 107)
Statement Closed after initial enquiries Highway repair and maintenance 31-Mar-2024
Summary: We will not investigate Mr X’s complaint about damage to his vehicle resulting from a pothole in the road. This is because it would be reasonable for Mr X to make a claim against the Council at court.
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Cheshire East Council (23 018 119)
Statement Closed after initial enquiries Special educational needs 22-Mar-2024
Summary: We cannot investigate this complaint about the Council’s decision not to issue an Education Health and Care plan and its failure to provide full time education provision for a child. This is because the complainant has lodged appeals with the SEND Tribunal
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Cheshire East Council (23 017 625)
Statement Closed after initial enquiries Special educational needs 19-Mar-2024
Summary: We will not investigate Mrs X’s complaint about the Council failing to amend an Education Health and Care Plan following the Tribunal’s decision. There are no good reasons the late complaint rule should not apply.
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Cheshire East Council (23 004 511)
Statement Upheld Special educational needs 13-Mar-2024
Summary: Mrs X complained the Council failed to provide her child, Y, with suitable education and the content of their Education, Health and Care Plan. She also complained about the Council’s communication. We ended the investigation about delivery of Y’s Plan between September 2022 and January 2023 because it is unlikely we would find fault causing significant injustice. We also did not investigate a later period because Mrs X had a right of appeal to the SEND Tribunal. There was fault in the Council’s communication, but the Council has already apologised, which is an appropriate remedy.
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Cheshire East Council (23 015 328)
Statement Closed after initial enquiries Highway repair and maintenance 08-Mar-2024
Summary: We will not investigate this complaint about house flooding allegedly caused by a Council failure to clear road drains. This is because we generally consider it reasonable for someone to take legal action in these circumstances. We also cannot add to the action the Council has undertaken to carry out in response to the complaint.
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Cheshire East Council (23 017 420)
Statement Upheld Council tax 04-Mar-2024
Summary: We will not investigate this complaint about Council tax payments because the Council has remedied the matter by providing an explanation. Any dispute about liability can be appealed to a Valuation Tribunal.
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Cheshire East Council (23 019 386)
Statement Closed after initial enquiries Refuse and recycling 01-Mar-2024
Summary: We will not investigate this complaint about a missed garden waste collection. This is because the information does not suggest the Council was at fault. Also, Mrs B has not suffered a significant or serious injustice which would justify an investigation.
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Cheshire East Council (23 010 923)
Statement Upheld Special educational needs 28-Feb-2024
Summary: Mr X complained that the Council failed to implement provision from his son, Y’s, Education, Health and Care Plan and did not follow its own corporate complaints procedure. We found the Council was at fault for not providing Y with suitable transition from primary school to his secondary school. We also found the Council was at fault in its complaint handling. The Council agreed to apologise, make a payment to Mr X and Y and review its process to improve its practice.