Decision search
Your search has 519 results
-
Bristol City Council (25 026 533)
Statement Closed after initial enquiries Allocations 31-Aug-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing case. This is because there is no worthwhile outcome achievable by our further investigation.
-
Bristol City Council (25 025 138)
Statement Closed after initial enquiries Assessment and care plan 27-Aug-2026
Summary: We will not investigate this complaint about the Council’s decision to appoint an Independent Mental Health Advocate. The Court of Protection is best placed to consider the dispute, and the injustice is not significant enough to warrant our involvement.
-
Bristol City Council (26 006 259)
Statement Closed after initial enquiries Public transport 20-Aug-2026
Summary: We will not investigate this complaint about the Council’s communication and complaint responses about free bus travel. This is because Mrs X has not suffered significant enough injustice.
-
Bristol City Council (26 013 623)
Statement Closed after initial enquiries Parking and other penalties 18-Aug-2026
Summary: We will not investigate this complaint about the Council refusing to renew a parking permit which was issued in error. This is because there is not enough evidence of fault to justify an investigation.
-
Bristol City Council (26 012 148)
Statement Closed after initial enquiries Parking and other penalties 17-Aug-2026
Summary: We will not investigate this complaint about information the Council gave regarding parking permits. There is insufficient evidence of fault by the Council.
-
Bristol City Council (25 017 648)
Statement Closed after initial enquiries Other 17-Aug-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision to ban her from entering its libraries. There is insufficient evidence of fault to warrant an investigation.
-
Bristol City Council (25 019 439)
Statement Upheld Special educational needs 16-Aug-2026
Summary: Mr X and Mrs Z complained the Council failed to complete the Education, Health and Care (EHC) assessment process and issue their son’s final EHC Plan within statutory timescales. They also complained about the Council’s communication and complaint-handling. The Council was at fault. There were delays in its EHC assessment process and in the issuing of the final EHC Plan. The Council’s communication was also poor, and its response to Mr X and Mrs Z’s stage two complaint was delayed. Because of this, they suffered distress, frustration and a delayed right of appeal. Their son also missed provisions and support. The Council will make symbolic payments and send us evidence of actions it will take to improve delays.
-
Bristol City Council (25 026 971)
Statement Closed after initial enquiries Councillor conduct and standards 11-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision around a Councillors conduct. There is not enough evidence of fault by the Council.
-
Bristol City Council (26 000 492)
Statement Closed after initial enquiries Other 11-Aug-2026
Summary: We will not investigate this complaint about the Council’s decision to introduce licensing for professional dog walkers to operate on its public parks and green spaces. There is insufficient evidence of fault in its decision making process to justify an investigation.
-
Bristol City Council (25 024 594)
Statement Closed after initial enquiries Child protection 03-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his child. This is because it would be reasonable for Mr X to seek to reestablish contact with his child through the courts. We also have no jurisdiction to make the Council take disciplinary action against the staff involved.