Decision search
Your search has 519 results
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Bristol City Council (21 008 444)
Statement Closed after initial enquiries Allocations 02-Nov-2021
Summary: We will not investigate this complaint that the complainant has not been able to move despite being on the housing register for a long time. This is because there is insufficient evidence of fault by the Council.
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Bristol City Council (21 008 631)
Statement Closed after initial enquiries Other 01-Nov-2021
Summary: Ms X complains about the grant of planning permission for a balcony on a neighbouring property. The Ombudsman will not investigate this complaint because this is out of time.
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Bristol City Council (21 008 858)
Statement Closed after initial enquiries Planning applications 27-Oct-2021
Summary: We will not investigate this complaint about a developer blocking the street where Mr X lives. This is because Mr X has not been caused an injustice that justifies investigation.
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Bristol City Council (21 008 196)
Statement Closed after initial enquiries Allocations 26-Oct-2021
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.
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Bristol City Council (21 006 002)
Statement Closed after initial enquiries Allocations 20-Oct-2021
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s housing application. This is because there is no evidence fault affected the Council’s decision.
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Bristol City Council (21 008 697)
Statement Closed after initial enquiries Parking and other penalties 20-Oct-2021
Summary: We will not investigate this complaint about a penalty charge notice for a parking contravention as Mr X could have appealed against it to the independent parking tribunal.
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Bristol City Council (20 007 914)
Report Upheld Noise 30-Mar-2021
Summary: We are issuing this report because the Council failed to provide evidence of compliance with recommendations we made in two cases.. Environmental Services and Public Protection and Regulation – refuse and recycling (20 007 915) In January 2020, the Council agreed to apologise to Mr X for failing to resolve his issues with refuse collections, monitor the collections at his property for at least two months and review its missed collections policy (reference 19 004 573).. Environmental Services and Public Protection and Regulation – noise (20 007 914) In March 2020, the Council agreed to apologise to Mr Y for the injustice caused by the Council’s poor communications about its investigation into his noise nuisance complaint, remind officers of the need to store case-specific files so any member of the team can access them, review noise nuisance cases every four weeks and ensure the deadlines for responding to stage two complaints are met (reference 19 002 308).
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Bristol City Council (20 007 915)
Report Upheld Refuse and recycling 30-Mar-2021
Summary: We are issuing this report because the Council failed to provide evidence of compliance with recommendations we made in two cases.. Environmental Services and Public Protection and Regulation – refuse and recycling (20 007 915) In January 2020, the Council agreed to apologise to Mr X for failing to resolve his issues with refuse collections, monitor the collections at his property for at least two months and review its missed collections policy (reference 19 004 573).. Environmental Services and Public Protection and Regulation – noise (20 007 914) In March 2020, the Council agreed to apologise to Mr Y for the injustice caused by the Council’s poor communications about its investigation into his noise nuisance complaint, remind officers of the need to store case-specific files so any member of the team can access them, review noise nuisance cases every four weeks and ensure the deadlines for responding to stage two complaints are met (reference 19 002 308).
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Bristol City Council (16 003 575)
Report Upheld Homelessness 03-Apr-2018
Summary: A man (Mr X) complained about the way Bristol City Council handled his homelessness and housing applications. He also complained about the way the Council stopped paying for storing his belongings after it decided it did not owe the family housing duty.