Decision search
Your search has 519 results
-
Bristol City Council (21 000 033)
Statement Upheld Antisocial behaviour 17-Dec-2021
Summary: Mr A complains the Council failed to act when he raised concerns over his neighbours fly tipping. This caused a continuing build up of waste around his house. The Ombudsman finds fault with the Council for delaying acting without clear rationale. The Council has agreed to pay Mr A a financial remedy and consider service improvements.
-
Bristol City Council (21 012 001)
Statement Upheld Parking and other penalties 13-Dec-2021
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. This is because the Council has provided a suitable remedy for the complaint and Mr X had the right to take the matter to court.
-
Bristol City Council (21 011 594)
Statement Closed after initial enquiries Refuse and recycling 07-Dec-2021
Summary: We will not investigate this complaint about how the Council dealt with a complaint about its garden waste collection service. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of significant personal injustice, and we will not look at complaint handling as a standalone issue.
-
Bristol City Council (21 002 533)
Statement Upheld Homelessness 06-Dec-2021
Summary: The Council’s failure to provide proper assistance when Mr X approached as homeless in 2018 was fault. As a result, Mr X slept in his van for 21 months. The Council should apologise, pay Mr X £8,100, and take action to improve its services.
-
Bristol City Council (21 001 155)
Statement Upheld Other 30-Nov-2021
Summary: Mrs P complains the Council did not offer suitable support to her during a foster care placement. She also says the Council treated her unfairly and was responsible for sharing inaccurate information with her foster care agency. We found the Council failed to provide suitable support to Mrs P during the foster placement. The Council failed to share information and concerns with Mrs P and provide her with the means to support the young person staying with her and to make decisions in the young person’s best interests. Also, the Council failed to properly record key incidents about the foster placement with Mrs P and was responsible for reporting inaccurate information to her agency. These faults caused Mrs P to feel excluded and not part of the parental team responsible for the young person. We have therefore recommended a number of remedies.
-
Bristol City Council (21 006 896)
Statement Closed after initial enquiries Trees 26-Nov-2021
Summary: We will not investigate this complaint about the Council’s refusal to accept responsibility for carrying out works to a tree. This is because it would be reasonable for the complainant to take the matter to court.
-
Bristol City Council (21 008 434)
Statement Closed after initial enquiries Other 23-Nov-2021
Summary: We will not investigate this complaint that the Council failed to deal with the complainants report of a statutory nuisance. This is because there is no evidence of fault in how the Council dealt with the matter.
-
Bristol City Council (21 010 233)
Statement Closed after initial enquiries Child protection 16-Nov-2021
Summary: We cannot investigate this complaint about the decision to place the complainant’s daughter for adoption. This is because we cannot investigate matters relating to a decision of the Court.
-
Bristol City Council (21 008 888)
Statement Closed after initial enquiries Child protection 10-Nov-2021
Summary: We will not investigate Miss B’s complaint about the Council’s management of child protection action. The complaint is late and there are no grounds to consider it now.
-
Bristol City Council (21 009 495)
Statement Closed after initial enquiries Planning applications 03-Nov-2021
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not been caused significant injustice because of the alleged fault.