Decision search
Your search has 519 results
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Bristol City Council (21 007 917)
Statement Upheld Enforcement 20-Apr-2022
Summary: Mr B complained that a supermarket near his house was taking deliveries outside of the hours specified by a planning condition. There was fault by the Council. It has not communicated a clear decision-making process or plan to Mr B so that he knows what action he might expect the Council to take to resolve this. Also, it took too long to serve a breach of condition notice and to decide whether to take further action. This caused Mr B injustice and the Council has agreed to take action to remedy this.
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Bristol City Council (21 011 180)
Statement Not upheld Council tax 20-Apr-2022
Summary: Mr X complains the Council delayed in issuing a council tax bill for his new home and made unnecessary, intrusive enquiries when assessing a claim for council tax reduction. Mr X also says he was given misleading and incorrect information. We have not found fault with the Council’s actions.
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Bristol City Council (21 013 440)
Statement Upheld Other 20-Apr-2022
Summary: Miss X complains the Council failed to make a formal record of, or disclose, its reasons for refusing some applications for Community Infrastructure Levy and Section 106 funds. We have found fault with the Council’s actions. The Council has agreed to apologise to Miss X and make changes to its procedures to remedy the injustice caused.
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Bristol City Council (21 005 378)
Statement Upheld Other 11-Apr-2022
Summary: Mr F complains that the Council failed to include advice about residents parking within planning decisions on a property he is developing. We found there was fault by the Council but this did not cause injustice to Mr F.
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Bristol City Council (21 018 083)
Statement Closed after initial enquiries Parking and other penalties 10-Apr-2022
Summary: We will not investigate this complaint about the Council’s decision not to renew a parking permit. This is because there is insufficient evidence of fault and injustice. In addition, we could not achieve the outcome the complainant wants.
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Bristol City Council (21 004 220)
Statement Upheld Direct payments 04-Apr-2022
Summary: We found fault with the Council for the way it communicated with B about his personal contribution debt. There was also some fault with the way the Council communicated with B during its complaint process. This caused B distress. The Council agreed actions to remedy the injustice it caused B.
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Bristol City Council (21 010 212)
Statement Not upheld Enforcement 31-Mar-2022
Summary: Ms X complained the Council failed to take enforcement action against her neighbours, when they built an extension to a greater height than permission allowed for. We have discontinued our investigation. The planning enforcement case is still active so it is not possible for us to determine the level of injustice the alleged fault may have caused Ms X.
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Bristol City Council (21 013 837)
Statement Not upheld Other 30-Mar-2022
Summary: Mr X complained about the actions the Council took to recover an unpaid fixed penalty notice and the lack of response to a complaint he made in 2017. The Council was not at fault for not sending a court summons to Mr X via email.
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Bristol City Council (21 010 585)
Statement Upheld Enforcement 24-Mar-2022
Summary: Mr X complained the Council was taking too long to investigate complaints about unlawful houses in multiple occupation (HMOs) in its area. We found fault because there was unreasonable delay in enforcement investigations. The Council has agreed to a remedy, to resolve the injustice caused by the fault we found.
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Bristol City Council (21 017 657)
Statement Closed after initial enquiries Disabled children 22-Mar-2022
Summary: We will not investigate this complaint that the Council delayed responding to a complaint under the statutory procedure for complaints about children’s services. This is because there is insufficient evidence of fault by the Council.