Decision search
Your search has 519 results
-
Bristol City Council (21 000 088)
Statement Upheld Safeguarding 10-May-2022
Summary: Ms C, who was a Shared Lives Carer, complained about the way in which the Council responded to allegations made against her. I found the Council failed to effectively communicate with Ms C and there was a delay in completing the safeguarding enquiry. The Council has agreed to apologise and pay a financial remedy for the distress this caused Ms C.
-
Bristol City Council (21 011 798)
Statement Upheld Noise 09-May-2022
Summary: Ms X complains about the way the Council dealt with her complaints of noise nuisance from a neighbouring property causing distress. We found fault in the way the Council responded to Ms X’s complaints as it failed to send her case closed letters. But this did not cause Ms X a significant injustice. There is no evidence of fault by the Council in its noise nuisance investigation and in making a decision there was no ongoing statutory nuisance. So, we are completing our investigation.
-
Bristol City Council (21 012 394)
Statement Not upheld Planning applications 05-May-2022
Summary: Mr X complained, on behalf of Mrs P, about how the Council granted planning permission for a development near her home. There was no fault in how the Council decided the planning application, approved the construction management plan or investigated the developer’s compliance with the plan.
-
Bristol City Council (21 012 537)
Statement Not upheld Planning applications 05-May-2022
Summary: Mr X complained, on behalf of Mr S, about how the Council granted planning permission for a development near his home. There was no fault in how the Council decided the planning application, approved the construction management plan or investigated the developer’s compliance with the plan.
-
Bristol City Council (21 012 538)
Statement Not upheld Planning applications 05-May-2022
Summary: Mr X complained, on behalf of Ms R, about how the Council granted planning permission for a development near her home. There was no fault in how the Council decided the planning application, approved the construction management plan or investigated the developer’s compliance with the plan.
-
Bristol City Council (21 012 543)
Statement Not upheld Planning applications 05-May-2022
Summary: Mr X complained, on behalf of Ms T, about how the Council granted planning permission for a development near her home. Based on the information we have seen, there was no fault in how the Council decided the planning application, approved the construction management plan or investigated the developer’s compliance with the plan.
-
Bristol City Council (21 012 544)
Statement Not upheld Planning applications 05-May-2022
Summary: Mr X complained, on behalf of Mrs Q, about how the Council granted planning permission for a development near her home. There was no fault in how the Council decided the planning application, approved the construction management plan or investigated the developer’s compliance with the plan.
-
Bristol City Council (22 000 460)
Statement Closed after initial enquiries Other 05-May-2022
Summary: We will not investigate this complaint about the Council’s decision to follow the processes set out in the Party Wall Act 1996. There is not enough evidence of fault in the Council’s actions. It is reasonable for the complainant to raise concerns about access to information to the Information Commissioner’s Officer. And we cannot decide ownership of the wall.
-
Bristol City Council (21 015 881)
Statement Closed after initial enquiries Disabled facilities grants 03-May-2022
Summary: We will not investigate Mr C’s complaint about damage to his property or the Council’s refusal to change his front door. This is because there is not enough evidence of fault with the Council’s actions to warrant an Ombudsman investigation. Claims for damages are properly for the courts to consider and it would be reasonable for Mr C to ask the court to consider his claim.
-
Bristol City Council (21 010 445)
Statement Upheld Traffic management 28-Apr-2022
Summary: Mr X complained about how the Council dealt with parking issues near his home. We found that, while the Council properly processed changes to local parking restrictions, it failed to communicate clearly with Mr X. The Council’s apologies to Mr X had already addressed the frustration caused by its poor communication.