Decision search
Your search has 519 results
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Bristol City Council (21 016 740)
Statement Upheld Homelessness 09-Aug-2022
Summary: Miss B was a victim of domestic abuse. She secured a property with a housing association through the Council’s allocations scheme. She complained the Council did not prevent a relative of her perpetrator moving into her road. She also complained the Council did not support her to leave this property and move into a new one. Miss B said this caused her and her family considerable distress and her children had to change schools. We found fault with the Council’s complaint response. The Council offered Miss B a suitable remedy for the injustice caused.
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Bristol City Council (22 004 709)
Statement Closed after initial enquiries Refuse and recycling 17-Jul-2022
Summary: We will not investigate this complaint about a missed garden waste collection. This is because there is insufficient evidence of injustice.
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Bristol City Council (22 003 689)
Statement Closed after initial enquiries Disabled facilities grants 06-Jul-2022
Summary: We will not investigate this complaint about how bathroom adaptation works were completed by the Council’s contractors. This is because an investigation is unlikely to lead to a different outcome.
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Bristol City Council (22 002 268)
Statement Closed after initial enquiries Homelessness 03-Jul-2022
Summary: We will not investigate this complaint about how the Council dealt with Ms Y when she was homeless in 2017. This is because this is a late complaint and there are no good reasons for us to investigate it now.
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Bristol City Council (21 017 107)
Statement Upheld Planning applications 30-Jun-2022
Summary: Miss X complains the Council incorrectly advised her to submit a non-material amendment (NMA) application for changes to existing planning permission which it then rejected, after it deemed the changes as material, incurring a £234.00 fee. There was no fault in the initial advice the case officer gave Miss X. However, there was fault with the Council’s on-line guidance which did not clearly manage an applicant’s expectations around pre-application advice. The Council agreed to carry out a review of its on-line guidance around NMA applications.
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Bristol City Council (21 014 511)
Statement Not upheld Disabled children 28-Jun-2022
Summary: there is no fault by the Council in relation to this complaint about actions taken by social workers during and following an assessment to consider a request for a bath in the family home
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Bristol City Council (21 009 584)
Statement Upheld Homelessness 26-Jun-2022
Summary: Mr X complained that despite assuring him his possessions would be kept safe the Council failed to protect his property when he had to leave his emergency accommodation to travel to a funeral abroad. The Council’s lack of clarity regarding the storage of Mr X’s personal belongings and how he could prevent them being disposed of amounts to fault. This fault has caused Mr X an injustice.
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Bristol City Council (21 013 945)
Statement Closed after initial enquiries Trading standards 06-Jun-2022
Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s request for action by its Trading Standards Team and about its complaint handling. This is because neither the fault by the Council nor the injustice caused to Mr X is sufficient to warrant an investigation.
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Bristol City Council (22 001 575)
Statement Upheld Homelessness 24-May-2022
Summary: We will not investigate Mr X’s complaint about the way the Council dealt with his homelessness and associated issues as any fault does not lead to an injustice greater than that remedied by their apologies and offer of a £500 payment for time and trouble.
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Bristol City Council (22 001 664)
Statement Closed after initial enquiries Allocations 22-May-2022
Summary: We will not investigate this complaint about how the Council handled the complainant’s housing application and her complaint. This is because part of the complaint to us is late and there is insufficient evidence of fault by the Council in the way it reached its decision on her recent complaint.