Decision search
Your search has 519 results
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Bristol City Council (22 010 036)
Statement Closed after initial enquiries Other 17-Nov-2022
Summary: Mr X complains about the Council’s handling of matters relating to the change of a taxi rank to a bus stop/coach stand. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.
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Bristol City Council (22 008 395)
Statement Upheld Looked after children 15-Nov-2022
Summary: We uphold Mr X’s complaint that the Council has failed to reply to his complaint within its Children Act statutory complaints’ procedure. The Council has agreed to make a payment for the injustice caused by this and to now complete the procedure.
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Bristol City Council (22 009 738)
Statement Closed after initial enquiries Highway repair and maintenance 03-Nov-2022
Summary: We will not investigate Mr X’s complaint about damage caused to his bike and the Council’s decision to refuse his claim for damages. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
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Bristol City Council (22 009 392)
Statement Closed after initial enquiries Highway repair and maintenance 02-Nov-2022
Summary: We will not investigate this complaint about the Council installing double yellow lines outside Mr X’s home as I do not consider Mr X’s claimed injustice is sufficient to warrant our involvement
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Bristol City Council (21 014 834)
Statement Upheld Special educational needs 26-Oct-2022
Summary: Mr X complained the Council delayed carrying out an EHCP (education, health and care plan) assessment for his daughter Y. He complains this caused distress and delayed his appeal rights. The Council is at fault for failing to keep to statutory deadlines and delaying the completion of Y’s EHC Plan assessment. This caused an injustice to Mr X and Y. The Council has agreed to provide Mr X with an apology and a £800 financial award to be used for Y’s educational benefit.
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Bristol City Council (22 007 570)
Statement Closed after initial enquiries Parking and other penalties 12-Oct-2022
Summary: We will not investigate this complaint about the Council’s handling of matters relating to parking restrictions in Mr X’s locale. This is because the Council has taken appropriate action to resolve the complaint and an investigation is unlikely to achieve anything further.
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Bristol City Council (21 016 567)
Statement Upheld Safeguarding 10-Oct-2022
Summary: Miss X complained about a lack of care and support provided by the Council and its care provider to vulnerable occupants of supported living accommodation on the street where she lives. There was no fault in the assessment process or in the care and support provided. However, the Council did accept there was a delay finding suitable new accommodation for one of its service users. It agreed to provide Ms X a personal remedy for the impact of the delay.
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Bristol City Council (22 007 844)
Statement Closed after initial enquiries Disabled facilities grants 05-Oct-2022
Summary: We will not investigate this complaint about a Disabled Facilities Grant as there is not enough evidence of fault to justify our involvement.
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Bristol City Council (22 007 442)
Statement Upheld Covid-19 03-Oct-2022
Summary: We shall not investigate this complaint about Mr X’s business rates. This is mainly because the Council has now agreed a suitable remedy for the injustice caused by its failure to consider its discretion on the business rates debt.
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Bristol City Council (22 006 560)
Statement Closed after initial enquiries Elections and electoral register 12-Sep-2022
Summary: We will not investigate this complaint about information provided by the Council about voting rights for people who are detained in hospital under the Mental Health Act. This is because there is insufficient evidence of injustice.