Decision search
Your search has 519 results
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Bristol City Council (22 002 203)
Statement Not upheld Planning applications 30-Jan-2023
Summary: There was no fault in the way the Council determined a planning application for a household extension and raised pergola.
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Bristol City Council (22 012 948)
Statement Closed after initial enquiries Traffic management 19-Jan-2023
Summary: We will not investigate this complaint about a letter sent in error by the Council to Mr X concerning driving in its Clean Air Zone. This is because neither the fault by the Council nor the injustice caused to Mr X is sufficient to warrant an investigation.
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Bristol City Council (22 000 401)
Statement Closed after initial enquiries Other 19-Jan-2023
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to extend her disabled parking bay. This is because there is not enough evidence of fault by the Council causing Ms X significant injustice.
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Bristol City Council (21 013 000)
Statement Upheld Special educational needs 19-Jan-2023
Summary: We found no fault on Ms J’s complaint about the Council failing to: ensure her daughter received provision set out in her Education, health, and care plan for two years; ensure her reintegration back into the classroom; make alternative education provision. There was fault in the first stage handling of her complaint. The agreed action remedies the injustice this caused.
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Bristol City Council (22 002 192)
Statement Upheld Special educational needs 19-Dec-2022
Summary: Ms X complained that the Council failed to provide her daughter, C, with alternative education for a period of two years when she was only attending school part-time. We found the Council was at fault in failing to ensure the school increased C’s educational provision from September 2020. As a result, she lost out on education. The Council also delayed in issuing C’s final education, health and care plan so Ms X lost the opportunity to appeal sooner. It also delayed in responding to her complaint causing uncertainty and frustration. The Council has agreed to apologise to Ms X and make a payment to her in recognition of the injustice caused.
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Bristol City Council (22 007 153)
Statement Not upheld Council tax 14-Dec-2022
Summary: We found no fault on Ms J’s complaint that the Council failed to adjust her council tax account for 2021/22 even though she no longer received universal credit and had queried its bills stating she had nothing to pay. She signed a statement about the need to declare change of circumstances, information about this was on bills received and the Council’s website, and an officer referred to her receiving a discount because of universal credit during a call with her. She did not tell the Council she no longer received it.
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Bristol City Council (22 011 403)
Statement Closed after initial enquiries Other 13-Dec-2022
Summary: We will not investigate this complaint about the Council’s response to Ms X’s complaint concerning electro-magnetic field levels. This is because we are unlikely to find evidence of fault by the Council.
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Bristol City Council (21 015 861)
Statement Closed after initial enquiries Special educational needs 30-Nov-2022
Summary: We cannot investigate this complaint that the Council delayed reviewing an Education Health and Care plan and that it failed to arrange the provision detailed in that plan. This is because these matters are subject to court proceedings.
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Bristol City Council (22 002 385)
Statement Upheld Allocations 18-Nov-2022
Summary: Mrs X complained the Council failed to give her housing application the correct priority and failed to make reasonable adjustments for disabilities that family members had. We found the Council’s decisions on housing priority were in accordance with its policy, however, because the Council was not proactive in seeking suitable temporary accommodation for the family, they had to remain in their existing property until they were evicted. We recommended a remedy for the additional distress the Council’s fault caused.
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Bristol City Council (22 009 217)
Statement Closed after initial enquiries Direct payments 18-Nov-2022
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to suspend her direct payment. This is because there is no sign of fault by the Council.