Decision search
Your search has 519 results
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Bristol City Council (21 015 107)
Statement Upheld Special educational needs 02-Mar-2023
Summary: Miss X complains the Council did not fully secure the provision detailed in her child’s Education, Health and Care Plan. The Council accepts it was at fault for failing to secure the provision. The fault has caused an injustice to Miss X and her child. The Council has agreed to our recommendations to remedy the injustice.
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Bristol City Council (22 015 051)
Statement Closed after initial enquiries Assessment and care plan 02-Mar-2023
Summary: We will not investigate this complaint about the Council’s involvement with NHS continuing healthcare funding decisions. it is unlikely we would find evidence of fault, we could not add to the Council’s investigation, and further investigation is unlikely to lead to a different outcome.
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Bristol City Council (22 015 791)
Statement Closed after initial enquiries Trees 28-Feb-2023
Summary: We will not investigate this complaint about damage caused to the complainant’s garden due to tree roots from a property belonging to the Council. This is because we cannot compel the Council to repair her garden or decide what the Council should pay towards the repairs. The court is best placed to determine liability and calculate claims for damages. It is therefore reasonable to expect the complainant to go to court to resolve her claim for damages.
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Bristol City Council (22 014 827)
Statement Closed after initial enquiries Refuse and recycling 23-Feb-2023
Summary: We will not investigate Mr X’s complaint about a missed refuse collection and the Council’s handling of it. This is because the matter has not caused Mr X a significant personal injustice which is serious enough to warrant an investigation.
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Bristol City Council (22 015 844)
Statement Closed after initial enquiries Other 22-Feb-2023
Summary: We will not investigate this complaint about the Council’s response to a request for information as it is best dealt with by the Information Commissioner’s Office.
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Bristol City Council (22 002 397)
Statement Not upheld Safeguarding 20-Feb-2023
Summary: Mrs X complains the Council did not properly consider her safeguarding concerns about a residential care placement giving unprescribed medication to her son, Mr A. The Ombudsman finds no fault with the Council for how it considered Mrs X’s concerns.
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Bristol City Council (22 009 018)
Statement Upheld Special educational needs 10-Feb-2023
Summary: Ms M complains about delay issuing her son B’s Education, Health and Care (EHC) Plan. She complains the Council said the plan would specify special educational provision for B, but the final Plan said his needs could be met in a mainstream school with additional support. The Council has offered a suitable remedy for the impact of the delay. The Ombudsman cannot resolve Ms M’s complaint about the content of the Plan.
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Bristol City Council (22 009 587)
Statement Upheld Special educational needs 03-Feb-2023
Summary: Mrs X complained the Council has failed to progress her son’s Education, Health and Care Plan assessment in a timely manner. She also complained the Council has not kept her informed. There were delays in the assessment. The Council will apologise and make a payment to recognise the distress and frustration caused to Mrs X and her family.
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Bristol City Council (22 013 165)
Statement Closed after initial enquiries Assessment and care plan 01-Feb-2023
Summary: We will not investigate this complaint about adult social care planning because it is unlikely that investigation would lead to a different outcome.
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Bristol City Council (22 013 354)
Statement Upheld Enforcement 31-Jan-2023
Summary: We will not investigate this complaint about failures in the way the Council dealt with the complainant’s high hedge application. The Council has apologised and is considering a fresh application. We consider further investigation is unlikely to lead to a different outcome. Also, we cannot achieve the outcome the complainant is seeking.