Decision search
Your search has 519 results
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Bristol City Council (25 005 170)
Statement Upheld Council tax 04-Jun-2026
Summary: Mr X complained about the Council’s handling of his council tax account, including the information it gave about payments, its response to his enquiries, recovery action and complaint handling. W found the Council was at fault in its record keeping, communication, explanation of the online account issue, complaint follow-up and the incorrect advice given in its Stage 1 response. This caused Mr X avoidable uncertainty, frustration and time and trouble. The Council agreed to our recommendations.
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Bristol City Council (25 016 382)
Statement Closed after initial enquiries Allocations 03-Jun-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Bristol City Council (25 020 042)
Statement Closed after initial enquiries Charging 02-Jun-2026
Summary: We will not investigate this complaint about the Council pursuing Mr X for payment of his late mother’s care fees. This is because the Council intends to take the matter to court where a decision can be made.
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Bristol City Council (25 003 196)
Statement Upheld Homelessness 02-Jun-2026
Summary: Mr X complained about the Council’s failure remedy his injustice following a previous investigation by the Ombudsman about his unsuitable accommodation. We found the Council to be at fault because it did not provide a remedy for the additional time he lived in unsuitable accommodation. This caused distress and frustration. To remedy this injustice, the Council agreed to apologise, make an additional payment and take action to improve its service.
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Bristol City Council (25 024 143)
Statement Upheld Council tax 01-Jun-2026
Summary: We will not investigate Ms X’s complaint about court proceedings initiated by the Council over her Council Tax account. The Council has already apologised for its actions which is suitable to remedy the injustice. Therefore, further investigation would achieve nothing more.
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Bristol City Council (25 028 816)
Statement Closed after initial enquiries Leisure and culture 25-May-2026
Summary: We will not investigate this complaint about allotment fees because it is made late and an investigation into the Council’s recent actions would not lead to a different outcome.
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Bristol City Council (25 023 012)
Statement Closed after initial enquiries Council tax 20-May-2026
Summary: We will not investigate this complaint about the Council closing Ms X’s council tax account by error nor its attempt to recoup the outstanding balance before a payment arrangement had been made. This is because parts of the complaint are late and an investigation into the remaining complaint points would be unlikely to result in a different outcome.
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Bristol City Council (25 016 906)
Statement Closed after initial enquiries Homelessness 19-May-2026
Summary: We will not investigate Mr X’s complaint the Council mishandled his reports that he was being illegally evicted and harassed. They are late and I can see no good reason why Mr X did not complain to us sooner.
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Bristol City Council (25 027 160)
Statement Closed after initial enquiries Parking and other penalties 18-May-2026
Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice. This is because she has used her right to go to court to challenge the Council’s escalation of the case and if she wishes to dispute the penalty charge notice it would be reasonable for her to appeal.
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Bristol City Council (25 007 821)
Statement Upheld Special educational needs 14-May-2026
Summary: Ms X complained the Council delayed issuing notices after two annual review meetings and delayed issuing the final Education, Health and Care Plan for her son. Based on current evidence, the Council accepts that it did not meet the statutory timescales for the EHC Plan reviews and that this caused distress and anxiety. A symbolic payment to recognise this is proposed.