Decision search
Your search has 519 results
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Bristol City Council (22 017 341)
Statement Upheld Special educational needs 17-Jul-2023
Summary: There was fault by the Council in failing to train new staff in how to assess eligibility for school transport where a child has an EHC plan. This was fault and is likely to have caused injustice by wrongly denying free home to school transport to some families. The Council will carry out a review to identify any affected families and to provide a remedy where an incorrect decision has been made.
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Bristol City Council (23 004 058)
Statement Closed after initial enquiries Traffic management 17-Jul-2023
Summary: We will not investigate this complaint about the Council’s enforcement of parking restrictions in an area of public open space in the city. This is because we are unlikely to find evidence of fault sufficient to warrant an investigation.
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Bristol City Council (23 004 022)
Statement Closed after initial enquiries Commercial and contracts 11-Jul-2023
Summary: We will not investigate this complaint about the Council’s refusal to pay Mrs B’s former tenant’s rent arrears. This is because it would be reasonable for Mrs B to ask the court to determine liability for the breach of tenancy.
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Bristol City Council (23 004 087)
Statement Closed after initial enquiries Parking and other penalties 11-Jul-2023
Summary: We will not investigate this complaint about the Clean Air Zone in the Council’s area because there is not enough evidence of fault to justify investigating and Mr Y has not suffered any injustice due to the alleged fault.
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Bristol City Council (23 004 137)
Statement Closed after initial enquiries Highway repair and maintenance 10-Jul-2023
Summary: We will not investigate this complaint about highway maintenance and flooding because the courts are better placed to consider the complaint issues.
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Bristol City Council (23 003 595)
Statement Closed after initial enquiries Other 06-Jul-2023
Summary: We will not investigate this complaint about assault by an adult supported by adult social services. This is because there is not enough evidence the Council caused Mr B’s injustice. The Council is not responsible for the actions of the adult to who it provides care support. There is no evidence there was fault in the support the Council provided to the vulnerable adult.
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Bristol City Council (22 008 058)
Statement Upheld Other 27-Jun-2023
Summary: Miss X complained on behalf of her son Mr B. Miss X said the Council funded Care Provider gave inadequate notice and reasons when ending Mr B’s contract. Miss X also said it failed to meet Mr B’s needs and failed to follow correct policies and procedures. We find the Council funded Care Provider was at fault for poor communication, poor record keeping and for failing to follow its values. This caused Miss X distress and uncertainty. We do not find fault with how the Care Provider ended Mr B’s contract or for the care it provided to Mr B. The Council has agreed to our recommendations to remedy the injustice to Miss X.
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Bristol City Council (22 014 614)
Statement Not upheld Enforcement 27-Jun-2023
Summary: Mrs B complains about how the Council handled planning matters when her neighbour built an extension. There was no fault by the Council when it decided not to take enforcement action. It properly considered this decision. I have not investigated how the Council considered the original planning application, as the complaint about this is late.
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Bristol City Council (22 016 140)
Statement Upheld Other 20-Jun-2023
Summary: Mrs X complained the Council provided incorrect information to her energy and water suppliers which resulted in the accounts being closed and re-opened in the wrong name. The Council was at fault. The Council agreed to pay Mrs X £200 to acknowledge the frustration and inconvenience it caused.
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Bristol City Council (22 017 860)
Statement Upheld Residential care 20-Jun-2023
Summary: We will not investigate this complaint about the care provided to Mrs Y in a care home. The Council has accepted it was at fault and agreed to pay the complainants a suitable financial remedy.