Decision search
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Bristol City Council (22 014 194)
Statement Upheld Special educational needs 14-Aug-2023
Summary: Miss Y complains about the Council’s delay in assessing their son, D, and producing his Education Health and Care Plan (EHCP). Miss Y also complains about delays by the Council in setting up D’s personal budget. We find fault by the Council because it did not produce D’s plan in line with statutory timescales and delayed in implementing the personal budget. The Council apologised and made a backdated payment to cover funding for D’s provision during the period of delay. The Council will also undertake the additional actions listed at the end of this statement.
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Bristol City Council (23 004 709)
Statement Closed after initial enquiries Highway repair and maintenance 09-Aug-2023
Summary: We will not investigate Mr X’s complaint about the condition of the public highway near his home. This is because there is not enough evidence Mr X has been caused a significant personal injustice.
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Bristol City Council (23 006 364)
Statement Closed after initial enquiries Planning applications 09-Aug-2023
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications. This is because the complainant has appealed, or could have appealed, to the Planning Inspector.
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Bristol City Council (23 006 059)
Statement Closed after initial enquiries Refuse and recycling 03-Aug-2023
Summary: We will not investigate this complaint about the Council’s refuse contractors taking the complainant’s property from a garden wall. This is because it is reasonable for the complainant to take her claim of property damage to court.
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Bristol City Council (22 011 667)
Statement Upheld Allocations 30-Jul-2023
Summary: Miss X complained about the way the Council handled her reports of anti-social behaviour (ASB) and about its decision about her priority on its housing register. There was a delay in making housing register decisions, for which the Council should apologise, but no fault in the way those decisions were made. There was no fault in the way the Council handled the reports of ASB.
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Bristol City Council (22 013 801)
Statement Not upheld Antisocial behaviour 30-Jul-2023
Summary: Miss X complained about the way the Council handled her reports of anti-social behaviour (ASB) and about its decision about her priority on its housing register. There was a delay in making housing register decisions, for which the Council should apologise, but no fault in the way those decisions were made. There was no fault in the way the Council handled the reports of ASB.
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Bristol City Council (22 017 320)
Statement Upheld Allocations 26-Jul-2023
Summary: Miss B complained how the Council dealt with her housing situation. She says it failed to send her medical information to the correct department and this has delayed her securing more suitable housing. We find the Council was at fault as it delayed reviewing Miss B’s medical information. However, this fault did not cause her a significant injustice.
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Bristol City Council (23 004 468)
Statement Closed after initial enquiries Council tax 25-Jul-2023
Summary: We will not investigate this complaint about the Council’s refusal to provide a council tax discount for Mr X’s daughter. This is because Mr X can appeal to the Valuation Tribunal and there are no good reasons for why it is not reasonable for Mr X to use his right of appeal.
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Bristol City Council (22 009 969)
Statement Upheld Special educational needs 24-Jul-2023
Summary: Miss X complains the Council failed to provide her child with the educational provision in his Education, Health and Care (EHC) plan. The Council acknowledges it has failed to secure all of the provision. This is fault and it caused injustice to Y. The Council has agreed to remedy the injustice caused by making a payment to Miss X for the impact the missed provision has caused and also for the distress and uncertainty. The Council has also agreed to prioritise action to ensure the missing provision is secured.
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Bristol City Council (22 012 656)
Statement Closed after initial enquiries Allocations 24-Jul-2023
Summary: We will not investigate this complaint about Miss X’s housing application. Part of the complaint is late without good reason to investigate it now. There is not enough evidence of fault by the Council on the rest of the complaint.