Decision search
Your search has 519 results
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Bristol City Council (23 010 644)
Statement Closed after initial enquiries Councillor conduct and standards 19-Oct-2023
Summary: We will not investigate this complaint about the Council's handling of member conduct complaints as we cannot achieve the outcome the complainant seeks.
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Bristol City Council (23 010 892)
Statement Closed after initial enquiries Parking and other penalties 18-Oct-2023
Summary: We will not investigate this complaint that the Council did not respond to Mr X’s complaint as any injustice caused to Mr X is not sufficient to justify our involvement.
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Bristol City Council (23 002 949)
Statement Upheld Refuse and recycling 15-Oct-2023
Summary: Miss X complained the Council repeatedly missed recycling and food waste collections from her property causing avoidable frustration and inconvenience. We have found fault by the Council but consider the agreed action of a symbolic payment, further monitoring and review of its arrangements to manage contractual compliance provides a suitable remedy.
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Bristol City Council (23 002 715)
Statement Not upheld Council tax 10-Oct-2023
Summary: Mr C complained that the Council had effectively charged him twice for council tax since May 2020, following a change in occupation at his property. We have not found fault with the Council’s actions.
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Bristol City Council (23 008 161)
Statement Closed after initial enquiries Councillor conduct and standards 02-Oct-2023
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault by the Council.
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Bristol City Council (23 008 994)
Statement Closed after initial enquiries Parking and other penalties 28-Sep-2023
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.
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Bristol City Council (22 015 100)
Statement Upheld Special educational needs 27-Sep-2023
Summary: Mr X complains the Council has failed to provide his son, Y, with the provision set out in his Education and Health Care Plan. We find fault by the Council in failing to ensure Y received a suitable education as set out in his Education and Health Care Plan. The Council has agreed to apologise, make a symbolic payment and implement additional provision to remedy the injustice caused.
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Bristol City Council (23 006 014)
Statement Closed after initial enquiries Planning applications 21-Sep-2023
Summary: We will not investigate this complaint about Community Infrastructure Levy charges made by the Council. This is because it would have been reasonable for the complainant to have used his right to appeal to the Valuation Office Agency.
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Bristol City Council (23 007 425)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2023
Summary: We will not investigate this complaint about several Penalty Charge Notices issued by the Council. This is because there is insufficient evidence of fault in the actions the Council has taken and it would have been reasonable to expect Mr X to appeal against the notices to the Traffic Penalty Tribunal.
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Bristol City Council (23 007 701)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2023
Summary: We will not investigate Mr X’s complaint the Council’s handling of a penalty charge notice for a clean air zone contravention. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to challenge the Council’s escalation of the case by making a witness statement.