Decision search
Your search has 519 results
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Bristol City Council (22 015 212)
Statement Upheld Enforcement 21-Nov-2023
Summary: Mr D complains the Council failed to investigate his reports about an alleged planning breach since December 2021. We have found evidence of significant delay by the Council and have upheld the complaint. We have completed the investigation because the Council agrees to pay redress to Mr D and take action.
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Bristol City Council (23 000 854)
Statement Upheld Other 17-Nov-2023
Summary: Mrs X, a shared lives carer complained on behalf of herself and the person she cares for, Mr Z. She said the Council failed to pay direct payments in 2022; that Mr Z’s respite cover is inadequate, the Council delayed completing a care and support assessment; the Council’s complaints response was delayed, and her shared lives agreement has ended. We find the Council was at fault for a delay in finalising the care assessment, delay in responding to Mrs Z’s complaint and delay in completing the review. This caused Mrs X and Mr Z significant stress. The Council has agreed to several recommendations to address the injustice caused by fault.
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Bristol City Council (23 002 687)
Statement Upheld Domiciliary care 14-Nov-2023
Summary: There was fault in record keeping but this did not cause injustice to the person who complained.
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Bristol City Council (23 012 756)
Statement Closed after initial enquiries Planning applications 14-Nov-2023
Summary: We will not investigate Mr B’s complaint about the Council’s delay deciding his planning application. This is because it is reasonable for Mr B to put in an appeal to the Planning Inspector.
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Bristol City Council (23 011 153)
Statement Closed after initial enquiries Highway repair and maintenance 13-Nov-2023
Summary: We will not investigate this complaint about a derelict building as Mr Y’s injustice is not significant enough to justify our involvement.
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Bristol City Council (23 010 236)
Statement Closed after initial enquiries Other 09-Nov-2023
Summary: We will not investigate this complaint about the Council’s response to Ms X’s report of rubbish littering a Park and Ride car park. This is because the injustice caused to Ms X is limited and insufficient to warrant an investigation.
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Bristol City Council (23 011 852)
Statement Closed after initial enquiries Parking and other penalties 09-Nov-2023
Summary: We will not investigate this complaint about a penalty charge notice as Mr X had the right to appeal against it to the independent tribunal.
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Bristol City Council (23 006 562)
Statement Upheld Parking and other penalties 06-Nov-2023
Summary: Mrs D complains the Council issued her with incorrect penalty charge notices. We have found some evidence of fault by the Council and have upheld the complaint and completed the investigation because the Council agrees to pay Mrs D for her time and trouble.
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Bristol City Council (22 010 314)
Statement Closed after initial enquiries Leisure and culture 31-Oct-2023
Summary: We will not investigate this complaint about the alleged poor treatment of Mr X when he attempted to use a Council leisure centre. This is because an investigation would not result in a worthwhile outcome.
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Bristol City Council (23 008 079)
Statement Closed after initial enquiries Covid-19 31-Oct-2023
Summary: We will not investigate Mr X’s complaint about a COVID-19 business grant paid in 2020. This is because the complaint is late and we cannot achieve any worthwhile outcome for Mr X by investigating the matter now.