Decision search
Your search has 519 results
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Bristol City Council (23 013 389)
Statement Closed after initial enquiries Licensing 11-Jan-2024
Summary: We will not investigate Mr X’s complaint about delay by the Council in processing his private hire vehicle licence renewal application. This is because there is not enough evidence of fault by the Council and the courts are better placed to decide if Mr X is entitled to compensation for loss of earnings.
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Bristol City Council (23 012 706)
Statement Closed after initial enquiries Charging 09-Jan-2024
Summary: We will not investigate this complaint about the care the Council provided to Mr and Mrs Y because the complaint is out of time and there is not enough evidence of fault.
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Bristol City Council (23 003 277)
Statement Closed after initial enquiries Other 14-Dec-2023
Summary: We will not investigate this complaint about the Council’s sweeping of Ms X’s road. This is because we are unlikely to find evidence of fault by the Council or injustice caused to Ms X sufficient to warrant an investigation.
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Bristol City Council (23 009 882)
Statement Closed after initial enquiries Special educational needs 13-Dec-2023
Summary: We will not investigate this complaint about how the way the Council assessed Mrs X’s child’s special educational needs and issued an Education Health and Care Plan. The principal matters complained of are not separable from the content of the Plan. Mrs X has an alternative remedy available it would be reasonable to use concerning the Plan’s contents by way on appeal to the Special Educational Needs and Disability Tribunal. Investigation of the remaining matters is not warranted by the injustice solely caused by those matters.
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Bristol City Council (23 007 442)
Statement Closed after initial enquiries Enforcement 12-Dec-2023
Summary: Mr X complains the Council failed to follow its own planning guidance regarding waste storage and collection at a development site adjacent to a property he owns. We will not investigate the complaint because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.
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Bristol City Council (23 012 248)
Statement Closed after initial enquiries Special educational needs 06-Dec-2023
Summary: We will not investigate this complaint about the Council consulting with potential education settings for her children before she had responded to the draft Education Health and Care Plans. The matters complained of are not separable from the settings and provisions contained in the Plans, where Ms X had an alternative remedy available by way of a right to appeal to the Special Educational Needs and Disability Tribunal it was reasonable to use.
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Bristol City Council (23 012 740)
Statement Closed after initial enquiries Other 30-Nov-2023
Summary: We will not investigate this complaint that the Council has refused to provide Mr X with information he has requested about Covid-19 lockdown policies. This is because the complaint is made late, and it is also best dealt with by the Information Commissioner’s Office.
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Bristol City Council (23 011 563)
Statement Upheld Special educational needs 28-Nov-2023
Summary: We have upheld this complaint because the Council delayed issuing a final Education Health and Care plan after it carried out an annual review. The Council has agreed to resolve the complaint by making a payment to the complainant to remedy the distress this caused. We cannot investigate other matters because the complainant has used their right of appeal to a tribunal.
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Bristol City Council (23 011 161)
Statement Closed after initial enquiries Parking and other penalties 27-Nov-2023
Summary: We will not investigate this complaint about a Penalty Charge Notice (PCN). There is insufficient evidence of fault in the decision to issue the PCN and Mr X had a right of appeal to the Traffic Enforcement Centre which he could have used if he wanted to dispute his liability for the amount charged.
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Bristol City Council (23 011 434)
Statement Closed after initial enquiries Other 22-Nov-2023
Summary: We will not investigate Mrs X’s complaint about how the Council has responded to an encampment of vehicles on streets next to a park. There is not enough evidence of fault in the Council’s decision‑making regarding the encampment to warrant us investigating. There is insufficient evidence of fault in the Council explaining the kinds of evidence which may alter its decision, or in it not updating Mrs X or others on the matter, to justify an investigation. Even if there was fault on the updating issue, it causes insufficient significant personal injustice to Mrs X to warrant us investigating.