Decision search
Your search has 519 results
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Bristol City Council (23 001 531)
Statement Upheld Special educational needs 31-Jan-2024
Summary: Miss X complains the Council delayed completing her daughter, Y’s, Education, Health and Care (EHC) Plan in line with statutory timescales. The Council accepted it was at fault and it also acknowledged it could have communicated with Miss X better. The Council has agreed to our recommendations to remedy the injustice caused by the fault.
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Bristol City Council (23 014 613)
Statement Closed after initial enquiries Council tax 29-Jan-2024
Summary: We will not investigate this complaint about a council tax discount. This is because Miss X can appeal to the Valuation Tribunal.
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Bristol City Council (23 006 573)
Statement Upheld Noise 29-Jan-2024
Summary: X and Y complained the Council failed to investigate their complaint about excessive noise from premises near their homes. We have found fault by the Council in failing to respond to X’s further noise complaint following the closure of the initial complaint, causing injustice. The Council has agreed to remedy this injustice by apologising and contacting X about the further complaint.
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Bristol City Council (23 008 905)
Statement Upheld Housing benefit and council tax benefit 26-Jan-2024
Summary: Mr X complains the Council have not dealt properly with his Housing Benefit. The Council is at fault because it did not properly notify Mr X about changes to eligibility in relation to his benefit. Mr X suffered avoidable distress. The Council should apologise, pay Mr X £500, review its decision letters and provide guidance to staff.
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Bristol City Council (23 010 584)
Statement Upheld Assessment and care plan 23-Jan-2024
Summary: Ms A complained about the way professionals assessed her, and treated her, as part of a Mental Health Act assessment. We have not found fault in the way the professionals assessed the need to detain Ms A. During the local complaints process the Council accepted it could have done more to protect Ms A’s dignity when taking her out of the house and it apologised. We consider this was a proportionate response and have not recommended more action.
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Bristol City Council (23 009 326)
Statement Closed after initial enquiries Other 18-Jan-2024
Summary: We will not investigate Mrs B’s complaint about the way her mother, Mrs C, was discharged from a rehabilitation unit, and about her admission to and the discharge from hospital. This is because we would be unlikely to add to the responses Mrs B has already received from the organisations.
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Bristol City Council (23 011 538)
Statement Closed after initial enquiries Planning applications 17-Jan-2024
Summary: We will not investigate this complaint about the Council’s consideration of a planning application as there is no evidence of fault.
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Bristol City Council (23 013 713)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jan-2024
Summary: We will not investigate Mr X’s complaint about the camber of the road outside his home. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.
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Bristol City Council (23 015 118)
Statement Closed after initial enquiries Parking and other penalties 12-Jan-2024
Summary: We will not investigate this complaint about the Council’s handling of clean air penalty charge notices as the Council is reviewing the complaint and it is reasonable to allow it to do so.
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Bristol City Council (23 013 571)
Statement Closed after initial enquiries Parking and other penalties 11-Jan-2024
Summary: We cannot investigate this complaint about a Penalty Charge Notice because Miss Y has already started court action about the matter.