Decision search
Your search has 519 results
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Bristol City Council (23 014 527)
Statement Closed after initial enquiries Other 22-Feb-2024
Summary: We will not investigate this complaint about how the Council dealt with concerns about a vehicle encampment. This is because we are unlikely to find fault.
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Bristol City Council (23 015 985)
Statement Closed after initial enquiries Leisure and culture 22-Feb-2024
Summary: We will not investigate Mr X’s complaint about damage to his rear fence and rights of access. This is because only the courts can decide whether the Council is liable for repairing any damage and determine whether Mr X has a right of access at the rear of his property.
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Bristol City Council (23 014 175)
Statement Closed after initial enquiries Council tax 15-Feb-2024
Summary: We will not investigate Miss X’s complaint about the actions of an enforcement agent. She says they threatened to remove her property despite providing evidence her ex-partner no longer lived in the property. This is because there is insufficient evidence of fault.
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Bristol City Council (23 015 129)
Statement Upheld Other 12-Feb-2024
Summary: We will not investigate this complaint about the Council’s delay in dealing with reports of fly tipping. The Council has removed the fly tipped material and apologised for the delay. We are satisfied with the Council’s actions on this point.
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Bristol City Council (23 017 836)
Statement Closed after initial enquiries Other 12-Feb-2024
Summary: We cannot investigate this complaint about the Council not taking action against its tenant for blocking a shared alleyway. This is because we cannot investigate complaints about the management of social housing by councils.
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Bristol City Council (23 007 836)
Statement Upheld Allocations 08-Feb-2024
Summary: Mr X complained the Council placed he and his family in unsuitable temporary accommodation. Mr X says the Council moved his family to another property, but this was also unsuitable. We found fault with the Council for failing to provide suitable temporary accommodation for Mr X and his family for 21 months. The Council has agreed to apologise to Mr X and pay him £4,425 in addition to the £500 already paid.
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Bristol City Council (23 002 960)
Statement Upheld Direct payments 08-Feb-2024
Summary: Ms B says the Council failed to meet her assessed needs from July 2022, failed to communicate with her about the action being taken and failed to explain the Council’s reasoning. The Council delayed dealing with a care review and in reviewing how Ms B was managing her direct payments and failed to write to her to explain the Council’s reasoning. That likely did not affect the provision of support to meet Ms B’s care needs. An apology, payment to Ms B and agreement to write to her to outline the Council’s decision is satisfactory remedy.
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Bristol City Council (23 014 536)
Statement Closed after initial enquiries Other 06-Feb-2024
Summary: We will not investigate Ms X’s complaint about the Council erecting scaffolding on her property without her knowledge or permission. This is because this is a complaint about negligence which is a matter best considered and decided via the Council’s insurers or the small claims court.
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Bristol City Council (23 012 440)
Statement Upheld Residential care 02-Feb-2024
Summary: We will not investigate Ms X’s complaint about Hartcliffe Nursing Home’s actions before and after Mr Y’s admission to hospital. We are unlikely to achieve a different outcome for her.
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Bristol City Council (23 013 856)
Statement Closed after initial enquiries Allocations 02-Feb-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision that she is not eligible to join the housing register. This is because there is insufficient evidence of fault.