Decision search
Your search has 519 results
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Bristol City Council (23 017 274)
Statement Closed after initial enquiries Council tax 13-Mar-2024
Summary: We will not investigate this complaint about the way the Council allocates payments for council tax arrears. This is because there is insufficient evidence of fault by the Council.
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Bristol City Council (23 018 670)
Statement Closed after initial enquiries Traffic management 12-Mar-2024
Summary: We will not investigate Mr X’s complaint that the Council has refused to refund a payment for its clean air zone which he made for the wrong day. This is because the injustice he claims is not significant enough to warrant investigation.
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Bristol City Council (23 004 786)
Statement Upheld Alternative provision 07-Mar-2024
Summary: The Council was at fault for failing to deliver alternative provision to Miss X’s daughter. This caused Miss X and her daughter a significant injustice. The Council agreed to apologise and make a symbolic payment to Miss X to remedy the injustice.
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Bristol City Council (23 016 906)
Statement Closed after initial enquiries Other 06-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his Council tax account and its decision to take enforcement action for council tax arrears from 2018. This is because there is insufficient evidence of fault to justify an investigation.
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Bristol City Council (23 015 500)
Statement Closed after initial enquiries Enforcement 06-Mar-2024
Summary: We will not investigate this complaint about the Council’s enforcement investigation. This is because the complainant has rights of appeal to the Planning Inspector.
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Bristol City Council (23 016 619)
Statement Closed after initial enquiries Refuse and recycling 05-Mar-2024
Summary: We will not investigate this complaint about the Council’s waste recycling collection. There is insufficient evidence of significant personal injustice which would warrant an investigation.
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Bristol City Council (23 016 590)
Statement Closed after initial enquiries Other 02-Mar-2024
Summary: We will not investigate this complaint about the Council issuing a fixed penalty for littering. It is reasonable for Ms X to challenge the penalty in the courts if she does not accept the penalty is due and is prosecuted by the Council.
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Bristol City Council (23 016 989)
Statement Closed after initial enquiries Other 01-Mar-2024
Summary: We will not investigate Miss X’s complaints about the Council’s failure to respond to her solicitor about damage to a boundary wall and its delay in dealing with her insurance claim. This is because we cannot achieve any worthwhile outcome for Miss X by investigating. If Miss X wishes to pursue the issues she may wish to seek legal advice about making a claim against the Council at court.
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Bristol City Council (23 009 943)
Statement Upheld Looked after children 01-Mar-2024
Summary: Mr X complains the statutory complaints process failed to address the continuing injustice caused to him by the Councils failure to provide support to him as a Looked After Child. The Ombudsman finds fault with the Council for failing to provide reasonable remedies and recommendations following the conclusion of the stage three review panel. The Council has agreed to pay financial remedies, review Mr X’s circumstances, and provide further services to Mr X.
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Bristol City Council (23 016 132)
Statement Closed after initial enquiries Other 01-Mar-2024
Summary: We cannot investigate this complaint about the Council’s investigation of neighbour nuisance caused by its tenants in a block of flats. We have no jurisdiction to investigate the actions of social housing landlords in tenancy matters.