Decision search
Your search has 519 results
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Bristol City Council (25 012 005)
Statement Not upheld Building control 13-Jul-2026
Summary: Mr X complained the Council failed to properly respond to his reports of breaches of building control, causing him to lose confidence in the system. We find no fault with the process the Council followed.
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Bristol City Council (25 020 066)
Statement Closed after initial enquiries Parking and other penalties 13-Jul-2026
Summary: We cannot investigate Mr X’s complaint about the conduct of the Council’s enforcement agency. This is because the law prevents us from investigating matters which are subject to court proceedings.
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Bristol City Council (25 027 028)
Statement Closed after initial enquiries Other 13-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision to change the full fee for a Temporary Traffic Regulation Order. We have not seen enough evidence of fault to justify an investigation.
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Bristol City Council (25 026 759)
Statement Closed after initial enquiries Council tax 06-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax. This is because there is not enough evidence of fault by the Council to warrant investigation.
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Bristol City Council (25 017 422)
Statement Upheld Special educational needs 06-Jul-2026
Summary: Ms X complains about delay in the Education and Health Care (EHC) Plan process for her daughter, Y. Ms X says the Council also failed to provide alternative provision when Y’s school closed permanently. There was fault in the way the Council delayed completing the EHC needs assessment. The Council also failed to consider and provide alternative provision for Y. This has caused significant distress and uncertainty for Ms X and Y has missed education. The Council has agreed to apologise and make symbolic payments to remedy this injustice.
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Bristol City Council (25 009 427)
Statement Upheld Other 29-Jun-2026
Summary: The Council failed to consider whether Mrs X had suffered an injustice because of issues with a nursery provider’s charging policy, failed to carry out an audit and failed to put Mrs X’s complaint through its complaints procedure. An apology, payment to Mrs X and an audit of the nursery provider to establish whether it is complying with government guidance is satisfactory remedy.
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Bristol City Council (25 023 231)
Statement Closed after initial enquiries Council tax 24-Jun-2026
Summary: We will not investigate this complaint about council tax administration as it is made late, and there are not good reasons to investigate now.
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Bristol City Council (25 013 972)
Statement Upheld Special educational needs 23-Jun-2026
Summary: We have found the Council at fault for failing to issue Mrs X’s child’s Education, Health and Care Plan within the statutory timescales. This caused the family avoidable distress, uncertainty and frustration. The Council has agreed to apologise and make Mrs X a symbolic payment.
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Bristol City Council (25 022 963)
Statement Closed after initial enquiries Council house sales and leaseholders 17-Jun-2026
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s Right to Buy application. This is because there is a specific legal route to deal with such matters and it would be reasonable for Mr X to use it.
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Bristol City Council (25 025 733)
Statement Closed after initial enquiries Other 15-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling of a Subject Access Request. This is because the Information Commissioner’s Office is better placed to decide this complaint.