Decision search
Your search has 519 results
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Bristol City Council (24 000 816)
Statement Closed after initial enquiries Homelessness 04-Jun-2024
Summary: We will not exercise discretion to investigate this complaint about the Council making an unsuitable offer of accommodation to a homeless applicant and then subsequently taking court action for possession of her temporary accommodation. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We cannot investigate matters which have been subject to court proceedings.
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Bristol City Council (23 018 628)
Statement Upheld Refuse and recycling 29-May-2024
Summary: Mr X complained about numerous missed waste collections and a poor response to his complaint about this matter. There was fault the Council missed several waste collections and fault it was not able to give accurate information about when collections were due. The Council have already taken steps to address Mr X’s complaint and it has now agreed to additional action to remedy Mr X’s remaining injustice.
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Bristol City Council (24 000 487)
Statement Closed after initial enquiries Residential care 28-May-2024
Summary: We will not investigate Mrs X’s complaint about the provision of care to her late relative in a Care Home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Mrs X’s complaint is the subject of an ongoing safeguarding investigation, so it is too early for the Ombudsman to intervene.
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Bristol City Council (23 009 039)
Statement Upheld Domiciliary care 27-May-2024
Summary: Ms X complained about the Council’s failure to provide care to meet her assessed needs and related matters. We found the Council to be at fault. It took too long to provide care at the outset, told her to make her own arrangements when the Council could not find a suitable carer and took no action to respond to Ms X’s concerns about lack of parenting support. This led Ms X cancelling her care package and being without care she needed for several months. There was also fault by the care provider when it sent an email to the wrong address on behalf of Ms X. To remedy the injustice to Ms X, the Council has agreed to apologise, make a payment and take action to improve its service.
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Bristol City Council (24 000 529)
Statement Closed after initial enquiries Other 22-May-2024
Summary: We cannot investigate Mrs X’s complaint the Council breached her Human Rights. The matters she complains of have been considered by the Court.
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Bristol City Council (23 004 795)
Statement Upheld Assessment and care plan 19-May-2024
Summary: Ms T complained the Council failed to provide suitable adult social care support to her friend, Mr Z, after his main carer died. The Council delayed making clear best interests’ decisions, failed to decide who should take over deputyship of Mr Z’s financial and property affairs and failed to put in place bereavement support. There was no fault in how the Council assessed Mr Z’s mental capacity and it was not at fault for the placing Mr Z in residential care for three weeks, as this was appropriate action to take in urgent circumstances. The Council’s faults have caused Mr Z uncertainty and in recognition of this, the Council has agreed to apologise, pay Mr Z £600, and carry out service improvements.
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Bristol City Council (23 016 580)
Statement Upheld Licensing 13-May-2024
Summary: Mr X complained that the Council delayed in renewing his taxi licence. We found the Council was at fault. In recognition of the injustice caused the Council has agreed to make a payment to Mr X.
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Bristol City Council (23 021 340)
Statement Closed after initial enquiries Other 12-May-2024
Summary: We will not investigate this complaint about the way the Council dealt with a complaint about an officer. We do not consider that further investigation will lead to a different outcome. Also we cannot require the Council to discipline the officer which is the outcome the complainant is seeking.
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Bristol City Council (23 020 948)
Statement Closed after initial enquiries Special educational needs 06-May-2024
Summary: We will not investigate this complaint about an educational psychology assessment carried out during an Education Health and Care Assessment. This is because the complaint relates to a matter about which it would have been reasonable for the complainant to use her right to appeal
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Bristol City Council (23 011 801)
Statement Upheld Charging 02-May-2024
Summary: Mrs X complained the Council failed to respond to many of her emails; failed to tell her about extra charges for additional carers and failed to consider her late father’s private care provision during its financial assessment. We find the Council was at fault for delay in responding to Mrs X’s emails. This caused her significant distress, and she spent unnecessary time and trouble in contacting the Council. The Council has agreed to make several recommendations to address this injustice caused by fault.