Decision search
Your search has 519 results
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Bristol City Council (24 004 518)
Statement Closed after initial enquiries Traffic management 06-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision to create a low traffic neighbourhood where the complainant lives. There is nothing to indicate fault in how the Council decided to introduce the scheme.
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Bristol City Council (23 019 585)
Statement Upheld Alternative provision 02-Aug-2024
Summary: Miss X complains the Council did not properly deal with educational and special educational needs provision for her daughter Y. The Council did not provide suitable full-time education for Y. Y suffered a loss of educational provision. The Council has offered Miss X an appropriate remedy.
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Bristol City Council (23 017 332)
Statement Upheld Special educational needs 28-Jul-2024
Summary: We found fault on Ms B’s complaint about the Council failing to consider and decide her request for an Education, Health and Care needs assessment for her daughter C within statutory timescales. The 20-week timescale was missed by seven months. The agreed action remedies the injustice caused.
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Bristol City Council (24 003 955)
Statement Closed after initial enquiries Parking and other penalties 22-Jul-2024
Summary: We will not investigate this complaint that the Council would not allow the complainant to pay a Penalty Charge Notice at the discounted rate of £25. This is because there is insufficient evidence of fault and injustice.
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Bristol City Council (24 004 788)
Statement Closed after initial enquiries Highway repair and maintenance 08-Jul-2024
Summary: We will not investigate this claim for damage to a car. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court.
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Bristol City Council (24 003 727)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2024
Summary: We will not investigate Ms B’s complaint about the Council not removing weeds from the roads and pavements in her local area. This is because the alleged fault has not caused Ms B a serious or significant injustice which would justify public money being spent on an investigation.
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Bristol City Council (23 014 403)
Statement Not upheld Other 27-Jun-2024
Summary: Miss X complained the Council charged her for a parking suspension application without properly informing her of the charges. She said she received an invoice she was not expecting. We do not find the Council at fault.
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Bristol City Council (23 015 920)
Statement Closed after initial enquiries Assessment and care plan 24-Jun-2024
Summary: Ms C complains about the Council’s failure to provide suitable services to her son. The matter is waiting for a hearing at the Court of Protection. The Ombudsman cannot investigate complaints where the matters complained of are not separable from court proceedings. As the matters complained about appear to be the same as those waiting the attention of the Court of Protection we will not investigate this complaint.
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Bristol City Council (23 020 186)
Statement Closed after initial enquiries Special educational needs 17-Jun-2024
Summary: We will not investigate Ms X’s complaint that the Council did not refer her daughter to a Sensory Integration Occupational Therapist as part of its assessment of her special educational needs. This is because the injustice Ms X claims stems from the Council’s decisions on her daughter’s Education Health and Care Plan and if Ms X disagreed with the contents of the Plan it would have been reasonable for her to appeal.
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Bristol City Council (23 014 284)
Statement Closed after initial enquiries Street furniture and lighting 04-Jun-2024
Summary: We will not investigate this complaint about road signs which the complainant considers do not meet national requirements. This is because the complainant is not impacted personally from their complaint to a degree that would justify our involvement.