Decision search
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Bristol City Council (24 002 934)
Statement Upheld Homelessness 17-Dec-2024
Summary: Ms X complained about the way the Council ended her temporary accommodation and that her belongings were disposed of. Ms X said she has lost most of her personal belongings. We found the Council at fault for how it ended Ms X’s temporary accommodation and for how it responded to her requests for help with her belongings. The Council agreed to apologise to Ms X make a payment to her to recognise the avoidable distress and anxiety she experienced and carry out service improvements.
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Bristol City Council (24 015 337)
Statement Closed after initial enquiries Parking and other penalties 16-Dec-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice in relation to the Clean Air Zone. This is because the complainant could have appealed to the tribunal.
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Bristol City Council (24 012 961)
Statement Closed after initial enquiries Planning applications 11-Dec-2024
Summary: We will not investigate this late complaint about Community Infrastructure Levy (CIL) charges made by the Council. This is because it would have reasonable for the complainant to have used their right of appeal to the Valuation Office Agency.
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Bristol City Council (24 011 250)
Statement Closed after initial enquiries Antisocial behaviour 03-Dec-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action over nuisance from its tenants. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We cannot investigate complaints about tenancy management by social housing landlords.
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Bristol City Council (24 009 954)
Statement Closed after initial enquiries Child protection 26-Nov-2024
Summary: We will not investigate Miss X’s complaint about the Council’s response to her complaint and safeguarding concern relating to her ex-partners child and girlfriend. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Bristol City Council (24 012 469)
Statement Closed after initial enquiries Refuse and recycling 25-Nov-2024
Summary: We will not investigate this complaint about damage caused to Mr X’s vehicle by a refuse vehicle. This is because it is reasonable for him to make a claim for compensation at court.
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Bristol City Council (24 014 733)
Statement Closed after initial enquiries Parking and other penalties 21-Nov-2024
Summary: We cannot investigate Mr B’s complaint that a charge he has to pay for a road charging contravention is too high. This is because Mr B could have raised this matter as part of his appeal to the Traffic Penalty Tribunal.
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Bristol City Council (23 015 115)
Statement Upheld Assessment and care plan 21-Nov-2024
Summary: Mr X complained the Council decided to stop his care package after a flawed reassessment of his social care needs, and that a subsequent reassessment was delayed. The Council was at fault for delay in completing the first reassessment. This caused Mr X avoidable frustration and uncertainty for which the Council will apologise. It will also issue a staff reminder about needs assessment timescales. The Council was not at fault in the other matters Mr X complained about.
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Bristol City Council (24 004 556)
Statement Upheld Special educational needs 21-Nov-2024
Summary: Miss X complained the Council failed to secure the special educational needs provision in her child D’s Education, Health, and Care plan. The Council was at fault because it failed to secure the provision in the Plan, which caused D to miss special educational needs provision. It also caused avoidable distress to Miss X. The Council agreed to apologise and pay a financial remedy. It will also review what happened in this case and produce an action plan to prevent similar issues in future.
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Bristol City Council (24 001 471)
Statement Upheld Homelessness 20-Nov-2024
Summary: Mr Y complained on behalf of Miss X about how the Council handled her homeless application. We have found fault with the Council for placing Miss X in interim accommodation that placed her at risk. This caused Miss X avoidable distress during an already stressful period. The Council agreed to apologise and make a payment to Miss X in recognition of the distress caused. We found no fault with how the Council handled Miss X’s homeless application after her stay in interim accommodation.