Decision search
Your search has 519 results
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Bristol City Council (24 002 303)
Statement Upheld Homelessness 13-Jan-2025
Summary: The Council was at fault in its handling of Miss X's homelessness. The Council's delay finding accommodation when Miss X had to leave her private tenancy and when a review found her temporary accommodation was unsuitable was the result of service failure and despite the Council's efforts. The Council's failure to properly assess the needs of Miss X's Disabled child, its poor communication and complaint handling were fault. The Council has agreed to apologise and make payments to Miss X in recognition of the injustice caused and act to improve its services.
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Bristol City Council (23 013 343)
Statement Upheld Planning applications 09-Jan-2025
Summary: X complained about the Council’s decision to approve their neighbour’s planning application. We found fault, because there was a typographical error in the planning case officer’s report. However, we did not find that the fault made any difference to the outcome of the Council’s planning decision, so we made no recommendations.
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Bristol City Council (24 012 610)
Statement Closed after initial enquiries Allocations 07-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s request to move to alternative accommodation to be closer to her relative and away from noisy neighbours. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Bristol City Council (24 001 725)
Statement Upheld Homelessness 06-Jan-2025
Summary: The Council has already accepted fault for failing to provide Mr X with interim accommodation for three nights in December 2023. However, it did not offer a suitable remedy for the significant injustice this caused. The Council has agreed to apologise and increase the remedy payment to Mr X. The Council has already acted to improve its services.
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Bristol City Council (24 002 967)
Statement Upheld Direct payments 06-Jan-2025
Summary: Mr X complained the amount offered by the Council to reimburse missed direct payments it too low and does not cover the actual costs incurred. The normal respite arrangements were considered unsuitable to meet Mr X’s needs but no clear agreement on respite was ever reached. I have recommended an amount based on the normal Shared Lives respite payments.
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Bristol City Council (24 003 592)
Statement Not upheld Antisocial behaviour 19-Dec-2024
Summary: Mr C complained about how the Council dealt with his reports of fly-tipping, waste storage transport, and anti-social behaviour on an accessway at the back of his property. We found the Council properly considered Mr C’s concerns and there was no fault in the process it followed to reach its views. It therefore reached decisions it was entitled to make. There was also no fault in how it communicated with Mr C and updated him on its findings.
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Bristol City Council (24 010 389)
Statement Closed after initial enquiries Planning applications 19-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector.
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Bristol City Council (24 001 388)
Statement Closed after initial enquiries Enforcement 18-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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Bristol City Council (24 003 347)
Statement Closed after initial enquiries Planning applications 18-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because parts of the complaint are late, and it is unlikely we would find fault.
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Bristol City Council (24 011 986)
Statement Closed after initial enquiries Other 18-Dec-2024
Summary: We will not investigate Mr X’s complaint about Council decision making in relation to his mother, Ms Y’s, care. It is unlikely we could add to the Council’s investigation or that an investigation would lead to a different outcome.