Decision search
Your search has 519 results
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Bristol City Council (24 003 802)
Statement Upheld Special educational needs 11-Feb-2025
Summary: The Council took too long to issue an Education Health and Care (EHC) Plan for Ms B’s child. It did not communicate with her properly during this time, nor respond adequately to her complaints. The Council did not do enough to satisfy itself that the provision was being made when Ms B raised concerns. This caused Ms B distress and frustration and it is likely that her child missed out on provision she was entitled to. The Council has agreed to apologise to Ms B and pay her symbolics payment in respect of the distress its failings caused her, and in respect of her child’s missed educational provision; and remind staff to deal with concerns that provision is not being made.
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Bristol City Council (24 003 345)
Statement Not upheld Safeguarding 10-Feb-2025
Summary: Ms X complains the Council has failed to meet her grandmother’s needs properly since she left hospital in 2024. There is no evidence of fault by the Council.
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Bristol City Council (24 015 230)
Statement Closed after initial enquiries Child protection 07-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions in its child protection involvement with his children. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst the case was subject to ongoing court proceedings. Now the proceedings have concluded, Mr X can provide the Council with the full details of his resubmitted complaint, as requested, so that it can assess it to see if it can consider it now.
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Bristol City Council (24 017 852)
Statement Closed after initial enquiries Councillor conduct and standards 05-Feb-2025
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Bristol City Council (24 014 228)
Statement Closed after initial enquiries Other 05-Feb-2025
Summary: We will not investigate this complaint about a damage claim as we cannot achieve the outcome the complainant seeks as this is a matter for the courts.
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Bristol City Council (23 018 744)
Statement Upheld Special educational needs 31-Jan-2025
Summary: There was fault by the Council. It failed to ensure that a child’s Education Health and Care Plan was reviewed within the legal timeframe. The Council has shown that it made sure the child received the speech and language therapy she was entitled to. However, it failed to make sure that the child received occupational therapy set out in the Plan. The Council made sure this provision was increased so the child could catch up, but did not remedy the distress the shortcomings had caused the child’s mother. The Council has agreed to take further action to remedy this complaint.
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Bristol City Council (24 016 846)
Statement Closed after initial enquiries Parking and other penalties 31-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s enforcement of several penalty charge notices for contraventions of its clean air zone. This is because the Council has agreed to cancel the penalty charge notices and refund Ms X’s payments and this provides a suitable remedy for Ms X.
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Bristol City Council (24 002 867)
Statement Upheld Homelessness 27-Jan-2025
Summary: Ms X complains the Council was at fault in the way it dealt with Mr and Mrs Y’s housing situation. We found fault because the Council delayed moving Mr and Mrs Y from unsuitable temporary accommodation causing distress. We have recommended a suitable remedy for the injustice caused so have completed our investigation.
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Bristol City Council (24 001 418)
Statement Upheld Enforcement 23-Jan-2025
Summary: Ms X complained the Council has failed to take enforcement action against a neighbour for breaching planning permission and building a rear extension too high. The Council is at fault for the severe delay in deciding whether to take enforcement action. This has caused Ms X distress, time and trouble. The Council has agreed to apologise and make a payment to Ms X. It will also decide whether to continue with enforcement action and carry out a review of its planning enforcement service.
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Bristol City Council (24 016 415)
Statement Closed after initial enquiries Council tax 21-Jan-2025
Summary: We will not investigate this complaint about Council tax enforcement because the matter has been remedied and there was a right of appeal to a Valuation Tribunal.