Decision search
Your search has 519 results
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Bristol City Council (24 014 400)
Statement Upheld Council tax 10-Mar-2025
Summary: Mr X complained that the Council incorrectly informed him that he did not need to pay council tax as his property was listed as HMO. Mr X was later informed he was liable for council tax from September 2023. We have concluded our investigation with a finding of fault. The Council acknowledges it provided Mr X with incorrect information and has proposed a suitable remedy.
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Bristol City Council (24 002 809)
Statement Upheld Alternative provision 06-Mar-2025
Summary: Mrs X complains the Council has not made alternative education provision for her son. The Council is at fault because it did not properly consider whether it should make alternative education provision. Mrs X suffered avoidable distress and Y missed educational provision. The Council should apologise, pay Mrs X £4,500 and provide guidance to staff.
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Bristol City Council (24 016 658)
Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2025
Summary: We will not investigate this complaint about damage that may be caused to Mr X’s property from a Council street tree as this would be a matters for the courts.
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Bristol City Council (24 007 625)
Statement Upheld Refuse and recycling 03-Mar-2025
Summary: We have completed our investigation. The Council was at fault. It failed repeatedly to provide an assisted collection refuse service to Mrs X. The Council has agreed to apologise to Mrs X and make a symbolic payment to her. It will monitor Mrs X’s collections to make sure the issues are resolved and carry out an internal review.
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Bristol City Council (24 009 694)
Statement Closed after initial enquiries Other 28-Feb-2025
Summary: We have discontinued our investigation into Mrs C’s complaint about the way the Council dealt with her business rates account. This is because, the courts decided she owes the rates. So we will not investigate further.
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Bristol City Council (24 001 428)
Statement Upheld Special educational needs 25-Feb-2025
Summary: There was fault by the Council. It took more than double the legal time frame to issue a final Education Health and Care Plan for Miss B’s son. The Council’s failings caused Miss B significant distress and frustration and meant that her son did not have the support he needed to access all of his schooling. The Council has implemented an action plan to improve its service and is keeping this under regular review. The Council has agreed to apologise to Miss B; make payments in recognition of the impact on her and her son; and reimburse Miss B the cost of the private Educational Psychologist assessment it relied on.
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Bristol City Council (24 004 120)
Statement Upheld Special educational needs 21-Feb-2025
Summary: Ms X complains the Council failed to finalise her child’s education, health and care plan within statutory timeframes. This is fault and the delay resulted in Ms X’s child receiving the provision to meet her needs eight months later than she should have. The Council has agreed to remedy this injustice by apologising to Ms X and making a payment to her to acknowledge the loss of provision and the avoidable distress caused by the fault.
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Bristol City Council (24 005 216)
Statement Upheld Allocations 17-Feb-2025
Summary: Mr B says the Council misled him about whether it had agreed to provide him with a direct offer, failed to respond to his emails and failed to give him sufficient priority on the Council’s housing register. The Council’s communications with Mr B about whether it had included him on the direct offers list were unclear, the Council delayed considering whether Mr B had exceptional circumstances to warrant a direct offer and in awarding him additional priority. That caused Mr B frustration and left him with some uncertainty about whether his situation could have been resolved earlier. An apology, payment to Mr B and reminder to officers is satisfactory remedy.
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Bristol City Council (24 015 031)
Statement Closed after initial enquiries Antisocial behaviour 17-Feb-2025
Summary: We cannot investigate this complaint about the Council’s consideration of Mrs X’s complaint about a breach of tenancy by a Council tenant. This is because the law does not allow us to investigate complaints about the Council’s actions when its acts as a social landlord. Nor will we investigate the Council’s consideration of its wider powers to deal with complaints of Anti-social behaviour, because it is unlikely we would find fault.
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Bristol City Council (24 016 533)
Statement Closed after initial enquiries Licensing 14-Feb-2025
Summary: We will not investigate this complaint about a licensing sub-committee meeting. This is because we are unlikely to find fault by the Council. The complainant also had the right to appeal to the magistrate’s court.