Decision search
Your search has 519 results
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Bristol City Council (24 004 803)
Statement Upheld Other 27-Mar-2025
Summary: Mr X complained the Council failed to ensure his child’s nursery provided funded childcare hours free of charge and said the provider instead applied mandatory top-up fees. Because of this, Mr X said that over five months, he was charged £1,173 more than he should have been for childcare hours that should have been free. The Council delayed carrying out an audit into the nursery and this was fault. However it took appropriate action by auditing the provider and instructing it to make changes. The provider still has not made the required changes but this is not due to lack of action by the Council. The Council has agreed to take further steps to bring the childcare provider into compliance.
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Bristol City Council (24 016 400)
Statement Closed after initial enquiries Other 25-Mar-2025
Summary: We cannot investigate this complaint about alleged misconduct, defamation and perjury by the Council. The matters about which Mr X complained to the Council are closely linked to matters concerning the contact arrangements for a child that have been or could reasonably have been raised in court. Defamation and perjury are also matters only a court could consider.
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Bristol City Council (24 012 966)
Statement Upheld Disabled facilities grants 21-Mar-2025
Summary: Ms C complained the Council failed to provide residential services to her mother, Mrs D, while it carried out adaptations to her bathroom. The Council was at fault for failing to properly consider a change in Mrs D’s needs. This resulted in Mrs D privately paying for nursing care. To remedy the complaint the Council has agreed to apologise to Mrs D and Ms C, repay nursing care fees, and make service improvements.
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Bristol City Council (24 013 110)
Statement Closed after initial enquiries Enforcement 20-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault. The complainant has also not suffered any significant injustice because of any delays.
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Bristol City Council (24 017 651)
Statement Closed after initial enquiries Other 20-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to introduce a Liveable Neighbourhood. There is not enough evidence of fault in how the Council consulted on the scheme to justify our involvement.
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Bristol City Council (24 017 873)
Statement Closed after initial enquiries Traffic management 19-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to create a low traffic neighbourhood where the complainant lives. There is insufficient evidence of fault in the way the Council decided to introduce the scheme, we could not achieve the main outcome the complainant is seeking, and we will not look at the Council’s handling of the subsequent complaint process in isolation.
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Bristol City Council (24 016 677)
Statement Upheld Refuse and recycling 13-Mar-2025
Summary: We have decided not to investigate Mr X’s complaint about missed bin collections. The Council has upheld the complaint and agreed to remedy their injustice by taking appropriate action.
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Bristol City Council (24 017 639)
Statement Closed after initial enquiries Other 13-Mar-2025
Summary: We will not investigate this complaint about business rates liability as this is a matter for the courts. We will not investigate the complaint about small business rates relief as this matter appears not to be concluded.
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Bristol City Council (24 016 475)
Statement Closed after initial enquiries Assessment and care plan 12-Mar-2025
Summary: We will not investigate this complaint about Mr X’s finances being affected adversely due to the Council’s failure to act on his request for a carer’s assessment. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence of a causal link between the Council’s admitted fault and Mr X’s finances.
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Bristol City Council (24 017 800)
Statement Closed after initial enquiries Noise 11-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council not enforcing against noise from a nearby football pitch and how it investigated the matter. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.