Decision search
Your search has 519 results
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Bristol City Council (25 005 451)
Statement Closed after initial enquiries Other 03-Sep-2025
Summary: We will not investigate this complaint about damage to a property because it is reasonable to expect Mr Y to go to court about the matter. Also, the court, along with insurers, are better placed to consider this complaint.
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Bristol City Council (25 008 878)
Statement Closed after initial enquiries Other 01-Sep-2025
Summary: We cannot investigate Mr B’s complaint that the Council left his garden in a hazardous condition after it did maintenance work to a property it owns. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Bristol City Council (25 001 938)
Statement Closed after initial enquiries Other 31-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council asked him to provide identification to progress a complaint he made in 2022. This is because the complaint is made late and I see no good reason to consider it now.
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Bristol City Council (25 010 321)
Statement Closed after initial enquiries Other 26-Aug-2025
Summary: We cannot investigate Mr C’s complaint that the Council has failed to repair structural defects at a property it owns. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Bristol City Council (24 017 290)
Statement Not upheld Council tax 13-Aug-2025
Summary: Mr X complained that the Council incorrectly issued a council tax refund to Mrs Y when she requested this after Mrs Y moved out of their shared property. The Council issued the refund in line with the relevant law and policies without fault.
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Bristol City Council (24 007 483)
Statement Upheld Planning applications 13-Aug-2025
Summary: Mr B complained about the process followed by the Council when it gave planning permission for a house behind a listed terrace where he lives. We upheld the complaint, finding the Council’s planning committee did not follow its published procedure after it initially refused to support the planning application. We also found the Council at fault for delay in answering Mr B’s complaint. We considered these faults caused injustice, although we could not say the outcome of the planning application would have been different. The Council has accepted these findings and at the end of this statement, we set out the action it has agreed to remedy that injustice and to avoid a repeat.
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Bristol City Council (25 002 076)
Statement Closed after initial enquiries Other 12-Aug-2025
Summary: We will not investigate this complaint about fees for adult social care. The complainant can take the matter to court.
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Bristol City Council (25 002 495)
Statement Closed after initial enquiries Parking and other penalties 31-Jul-2025
Summary: We will not investigate this complaint about the Council failing to refund two penalty charge notices and sending his personal information to an old address.
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Bristol City Council (25 003 507)
Statement Closed after initial enquiries Other 31-Jul-2025
Summary: We will not investigate this complaint that the Council held an incorrect address for Mrs Y between 2015 and 2018. This complaint is late and there are no good reasons for us to exercise discretion. We will not investigate the Council’s complaint handling alone as there is not enough evidence of fault by the Council.
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Bristol City Council (25 006 851)
Statement Closed after initial enquiries Leisure and culture 28-Jul-2025
Summary: We will not investigate Mr B’s complaint about the Council charging for overdue library books when he did not receive the usual email reminder. This is because there is not enough evidence of fault to justify an investigation. And, Mr B has not suffered a serious or significant injustice which would justify an investigation.