Decision search
Your search has 519 results
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Bristol City Council (24 020 301)
Statement Upheld Domiciliary care 03-Nov-2025
Summary: The care provider gave a satisfactory standard of care to Mr A although there were some disagreements with Mrs X, his representative. The care provider responded to complaints about individual carers as they arose and that has remedied any injustice.
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Bristol City Council (25 015 490)
Statement Closed after initial enquiries Other 21-Oct-2025
Summary: We will not investigate Mr B’s complaint about the Council’s handling of his freedom of information request. This is because it is reasonable for him to complain to the Information Commissioner.
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Bristol City Council (25 007 891)
Statement Closed after initial enquiries Child protection 20-Oct-2025
Summary: We cannot investigate this complaint about the Council’s decision to seek removal of Miss X’s child via the courts, and related matters. The law prevents us investigating what happened in court and the Council’s decision to pursue court action. Peripheral matters are inextricably linked to the court proceedings.
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Bristol City Council (25 009 091)
Statement Closed after initial enquiries Council tax 15-Oct-2025
Summary: We will not investigate this complaint about council tax. This is because the complaint is late and there are no good reasons for this.
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Bristol City Council (25 006 537)
Statement Closed after initial enquiries Planning applications 14-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to notify Mr X about a planning application for a site near his home. We have not seen enough evidence of fault in the Council’s actions.
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Bristol City Council (25 004 959)
Statement Closed after initial enquiries Highway repair and maintenance 13-Oct-2025
Summary: We will not investigate this complaint about the Council failing to resolve highway disrepair issues, failing to reply to an email, and failing to respond to the complainant’s Stage 2 complaint. It is reasonable to expect the complainant to use the alternative court remedy which is available, and he has not been caused a significant injustice by the Council’s failure to respond to an email.
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Bristol City Council (25 012 046)
Statement Closed after initial enquiries Highway repair and maintenance 13-Oct-2025
Summary: We will not investigate this complaint about damage to Miss X’s car from hitting a pothole in the road. This is because it is reasonable for Miss X to pursue her claim for repair costs through the courts.
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Bristol City Council (25 006 171)
Statement Closed after initial enquiries Managing council tenancies 09-Oct-2025
Summary: We cannot investigate this complaint about the Estates Management Team’s handling of Mrs X’s concerns about a council housing tenant. The law bars us from investigating the Council’s actions as a provider of social housing.
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Bristol City Council (25 004 562)
Statement Closed after initial enquiries Other 06-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s response to his report about a Council employee littering. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Bristol City Council (25 004 986)
Statement Upheld Parking and other penalties 02-Oct-2025
Summary: We will not investigate Mr X’s complaint that the Council wrongly issued him with a penalty charge notice for driving a hired vehicle in a Clean Air Zone. The Council has already taken appropriate steps to remedy the injustice it caused him.