Decision search
Your search has 67 results
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Bracknell Forest Council (23 020 397)
Statement Upheld Child protection 06-May-2024
Summary: We will not investigate Mr X’s complaint that the Council failed to seek his consent before it spoke with his children following a safeguarding referral to its children’s services department. This is because the Council upheld the complaint and remedied the injustice caused by apologising. An investigation by the Ombudsman is unlikely to achieve a different outcome. We will not investigate Mr X’s complaint that a social worker lied about obtaining his consent because an investigation by the Ombudsman is unlikely to achieve a different outcome.
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Bracknell Forest Council (24 000 716)
Statement Closed after initial enquiries Highway repair and maintenance 01-May-2024
Summary: We will not investigate Mrs B’s complaint that she suffered injuries due to the Council’s failure to maintain a pavement. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
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Bracknell Forest Council (23 020 697)
Statement Closed after initial enquiries Child protection 30-Apr-2024
Summary: We will not investigate this complaint about the Council’s child protection investigation and involvement with Mr X and his family. This is because the complaint concerns events that took place more than 12 months ago; it would have been reasonable for Mr X to bring the complaint to us at the time.
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Bracknell Forest Council (23 011 636)
Statement Closed after initial enquiries Enforcement 07-Apr-2024
Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault by the Council.
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Bracknell Forest Council (23 006 810)
Statement Upheld Other 21-Mar-2024
Summary: Mr B says an organisation employed by the Council failed to complete gas works at his property and the Council unreasonably refused to pursue the delay issues or share information with him. There was some delay progressing Mr B’s application for energy improvements but there is no fault in the Council’s consideration of whether to pursue a complaint with the organisation or in the information provided to him. An apology and payment to Mr B is satisfactory remedy.
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Bracknell Forest Council (23 012 982)
Statement Closed after initial enquiries Planning applications 07-Mar-2024
Summary: We will not investigate this complaint about planning permission or enforcement because there is no evidence of fault by the Council.
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Bracknell Forest Council (23 016 320)
Statement Closed after initial enquiries Refuse and recycling 28-Feb-2024
Summary: We will not investigate this complaint about information contained in a letter the Council’s Chief Executive sent to Mr X. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Bracknell Forest Council (23 005 515)
Statement Not upheld Assessment and care plan 21-Feb-2024
Summary: There is no fault by the Council in reducing Mr X’s personal budget because the Council carried out an assessment before doing so and reviewed the care and support plan six weeks after the reduction. This is in line with law and guidance. An officer’s conduct in a meeting was appropriate and the Council made reasonable adjustments to the reporting requirements for direct payments. The Council did not stop Mr X’s direct payment.
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Bracknell Forest Council (23 017 806)
Statement Closed after initial enquiries Council tax 15-Feb-2024
Summary: We will not investigate this complaint about the Council’s alleged failure to charge Miss X council tax for approximately two years before providing her with a backdated bill. This is because Miss X has right of appeal to the Valuation Tribunal and it would be reasonable for her to use it.
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Bracknell Forest Council (23 015 338)
Statement Closed after initial enquiries Other 14-Feb-2024
Summary: We will not investigate Miss X’s complaint the Council is responsible for damp occurring in her property. That is because Miss X’s complaint is best dealt with through insurance, or the courts.