The Local Government and Social Care Ombudsman

We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a free service. We investigate complaints in a fair and independent way - we do not take sides.

Coronavirus update

Update 26.03.20, 11:30am - Ombudsman suspending complaints enquiries of councils and care providers. Plus signposting advice...
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