How is your council performing?

We have published our 2023-24 complaints statistics and the annual letter from the Ombudsman for every English local authority. Find out how your council did on our Councils Performance Map and read our Annual Review report explaining the national trends.

Welcome to the Local Government & Social Care Ombudsman

We make decisions on complaints about councils or adult care providers in England

We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions the right way.

We are a free service

We decide whether or not to investigate your complaint

We are independent and do not take sides

Are you thinking of complaining to us?

Find out how to make a complaint to us by reading our step by step process

If you are an existing complainant please

See how your council is performing

Try our interactive map to find local authority performance data on complaints

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