Welcome to the Local Government & Social Care Ombudsman
We make decisions on complaints about councils or adult care providers in England
We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions the right way.
We are a free service
We decide whether or not to investigate your complaint
We are independent and do not take sides
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Try our interactive map to find local authority performance data on complaints
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