London Borough of Croydon (23 018 145)

Statement Closed after initial enquiries Parking and other penalties 12-Mar-2024

Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to use his right to appeal to the Traffic Enforcement Centre and then the London Tribunals.

Bristol City Council (23 018 670)

Statement Closed after initial enquiries Traffic management 12-Mar-2024

Summary: We will not investigate Mr X’s complaint that the Council has refused to refund a payment for its clean air zone which he made for the wrong day. This is because the injustice he claims is not significant enough to warrant investigation.

Royal Borough of Kensington & Chelsea (23 019 162)

Statement Closed after initial enquiries Parking and other penalties 12-Mar-2024

Summary: We cannot investigate this complaint about a Penalty Charge Notice because Ms Y has already started court action through the Traffic Enforcement Centre.

London Borough of Lewisham (23 019 848)

Statement Closed after initial enquiries Traffic management 12-Mar-2024

Summary: We will not investigate Mr B’s complaint that his home is being damaged due to the Council’s decision to put speed humps on his road. This is because it is reasonable for Mr B to put in a claim on the Council’s insurance, and if needed, take the Council to court.

London Borough of Croydon (23 019 980)

Statement Closed after initial enquiries Highway repair and maintenance 12-Mar-2024

Summary: We will not investigate Miss B’s complaint that her car was damaged due to the Council’s failure to maintain a road. This is because it is reasonable for Miss B to take the Council to court.

Birmingham City Council (23 017 615)

Statement Closed after initial enquiries Parking and other penalties 12-Mar-2024

Summary: We will not investigate this complaint about a dropped kerb application because there is not enough evidence of fault to justify investigating.

London Borough of Tower Hamlets (23 016 315)

Statement Closed after initial enquiries Parking and other penalties 12-Mar-2024

Summary: We will not investigate this complaint about parking issues outside the complainant’s home. This is because there is insufficient evidence of fault by the Council and it is unlikely an investigation would lead to a different outcome.

Transport for London (23 016 701)

Statement Closed after initial enquiries Parking and other penalties 12-Mar-2024

Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. This is because there is not enough evidence of fault by the authority. Transport for London has also now agreed to refund part of Mr X’s payment for the penalty charge notice and this provides a suitable remedy for the complaint. It is therefore unlikely we could achieve anything more for Mr X by investigating further.

Calderdale Metropolitan Borough Council (23 018 096)

Statement Closed after initial enquiries Highway repair and maintenance 11-Mar-2024

Summary: We will not investigate Ms X’s complaint about the Council’s failure to maintain land she believes it is responsible for. This is because the Council disputes responsibility for the land and we cannot decide if it is correct. We cannot therefore achieve any worthwhile outcome for Ms X by investigating the matter further.

Birmingham City Council (23 016 053)

Statement Upheld Traffic management 11-Mar-2024

Summary: We will not investigate this complaint about repayment of a Penalty Charge Notice because we are satisfied with the actions an organisation has taken.