Midlands and Lancashire CSU HQ (23 014 962a)

Statement Closed after initial enquiries Assessment and funding 06-Aug-2024

Summary: Ms A has complained on behalf of a residential care home about a lack of funding by a council and an integrated care board for the increased support the care home provided to a resident. Ms A has also complained about a lack of safeguarding by the Council. We do not find fault with the Integrated Care Board. We find fault with the Council in relation to funding and safeguarding leading to a financial shortfall and increased risk for the Home. The Council has agreed to a financial remedy, apology and a reminder to staff as a satisfactory remedy.

NHS Leicester, Leicestershire and Rutland Integrated Care Board (23 014 962b)

Statement Not upheld Assessment and funding 06-Aug-2024

Summary: Ms A has complained on behalf of a residential care home about a lack of funding by a council and an integrated care board for the increased support the care home provided to a resident. Ms A has also complained about a lack of safeguarding by the Council. We do not find fault with the Integrated Care Board. We find fault with the Council in relation to funding and safeguarding leading to a financial shortfall and increased risk for the Home. The Council has agreed to a financial remedy, apology and a reminder to staff as a satisfactory remedy.

Gloucestershire Health and Care NHS Foundation Trust (24 000 660a)

Statement Closed after initial enquiries Mental health services 06-Aug-2024

Summary: Mrs C complained about care and support the Council and Trust provided to her late sister, Ms D, and about how the organisations communicated with Ms D’s family. We will not investigate Mrs C’s complaint, because it is unlikely we could add to the responses Mrs C has already received from the organisations she complains about.

Calderdale & Huddersfield NHS Foundation Trust (23 011 152a)

Statement Upheld Hospital acute services 05-Aug-2024

Summary: Ms D complains about faults by Calderdale Metropolitan Borough Council and Calderdale & Huddersfield NHS Foundation Trust in managing her mother, Mrs X’s, discharge from hospital. We have upheld Ms D’s complaints about assessing Mrs X’s ability to make her own decisions, consent and sharing information about community nursing needs. We have not upheld the rest of the complaint. The Council and Trust accept our recommendations, so we have completed our investigation.

Norfolk & Suffolk NHS Foundation Trust (23 019 114a)

Statement Closed after initial enquiries Mental health services 01-Aug-2024

Summary: We will not investigate Mr X’s complaint about the decision to detain him under the Mental Health Act, or about how he was interviewed during the assessment. This is because it was reasonable for Mr X to appeal to the mental health tribunal about the decision, and because it is unlikely we would add to the response he has already received about the assessment.

NHS Norfolk and Waveney ICB (23 019 114b)

Statement Closed after initial enquiries Mental health services 01-Aug-2024

Summary: We will not investigate Mr X’s complaint about the decision to detain him under the Mental Health Act, or about how he was interviewed during the assessment. This is because it was reasonable for Mr X to appeal to the mental health tribunal about the decision, and because it is unlikely we would add to the response he has already received about the assessment.

Frimley Health NHS Foundation Trust - Wexham Park Hospital (23 007 967a)

Statement Not upheld Hospital acute services 01-Aug-2024

Summary: We consider Buckinghamshire County Council and Frimley Health NHS Foundation Trust were not at fault for the delay discharging Mr P from hospital. However, the Council did not appropriately update Mr P’s care and support plan following its assessment. While that did not cause Mr P an injustice, the Council should take action to reduce any potential impact on others.

Devon Partnership NHS Trust (24 001 919a)

Statement Closed after initial enquiries Mental health services 28-Jul-2024

Summary: Mr X complains about the way Devon County Council and Devon Partnership NHS Trust acted in relation to a hospital detention. We will not investigate this complaint. This is because an investigation is unlikely to find fault in the organisations’ actions.

Gloucestershire Health and Care NHS Foundation Trust (23 020 881a)

Statement Closed after initial enquiries Community hospital services 28-Jul-2024

Summary: We will not investigate a complaint about how a Trust and a Council dealt with a complaint about the care provided to the complainant’s brother. This is because he did not provide consent to share his information and this was appropriately considered by the organisations during the local complaints process.

NHS Humber and North Yorkshire Integrated Care Board (ICB) (23 007 089a)

Statement Closed after initial enquiries Mental health services 25-Jul-2024

Summary: We will not investigate Mr P’s complaint. We are unlikely to find fault with the way North East Lincolnshire Council and NHS Humber and North Yorkshire Integrated Care Board decided how much to pay towards his direct payment.