Recent statements in this category are shown below:
Statement Upheld Community hospital services 21-Mar-2017
Summary: The Ombudsmen find fault with the way the Council conducted a child safeguarding investigation and with its failure to share information in a timely manner. The Ombudsmen also find fault with the documentation the Trust provided to inform the safeguarding process.
Statement Not upheld Community hospital services 31-Jan-2017
Summary: The Ombudsmen found fault by the Council and a Trust in the way they dealt with the complainant's late mother's discharge from hospital and then provided care and support to her at home. The Council and the Trust also failed to provide suitable care and support to prevent the complainant's mother developing pressure ulcers and this contributed to a decline in her wellbeing. The Council and the Trust have agreed to the Ombudsmen's recommendations that they apologise to the complainant and pay £5,000 to her mother's estate. The Council has also agreed to pay the complainant £250 for her time and trouble in dealing with the complaint.
Statement Not upheld Community hospital services 07-Jul-2016
Summary: The Ombudsmen found no fault with the way in which the Trust and Council supported a young man with Asperger's Syndrome and associated mental health problems.
Statement Not upheld Community hospital services 30-Jun-2016
Summary: There is no evidence to show a Medical Centre falsified records to cover up allegations of poor care in a care home. There is no fault in the way the Council investigated a safeguarding alert and it found fault by the care home. However the Council did not remedy the injustice caused to the complainant. The Ombudsmen recommend a written apology and a financial remedy for the complainant.
Statement Not upheld Community hospital services 01-Jun-2016
Summary: The Ombudsmen find no fault in the Trust's decision not to respond to an email in September 2013. Further, the Ombudsmen found no fault in the decision to make a safeguarding alert in December 2013, or in the Trust's decision not to arrange a meeting after April 2014.
Statement Not upheld Community hospital services 13-May-2016
Summary: Mr J complained about the Council's failure to support him following his discharge from hospital. There is no evidence of fault as the Council put services in place to meet Mr J's needs. Mr J also complained he was discharged from hospital too soon. However, he was reviewed regularly and appropriate discharge arrangements made. There is no evidence of fault in the CCG's decision to decline funding for a specific service Mr J requested.
Statement Not upheld Community hospital services 21-Mar-2016
Summary: Ms Q complains about the Council's assessment of her social care needs. She also complains the Trust and CCG have failed to offer her accessible services for her psychological needs. There is no evidence of fault as the organisations have offered Ms Q appropriate support.
Statement Upheld Community hospital services 18-Feb-2016
Summary: There was fault by Kent County Council and Kent Community Health NHS Trust for not fully considering and addressing Mr B's needs before his discharge from a care home in 2014. The Ombudsmen recommend each organisation apologises for this. There was no fault by East Kent Hospitals University NHS Foundation Trust.
Statement Not upheld Community hospital services 28-Jan-2016
Summary: The Ombudsmen found no evidence of fault with the services made available to a young man or his mother by the five organisations complained about.
Statement Not upheld Community hospital services 18-Jan-2016
Summary: There is no fault in the way the Council and the Trust discharged the complainant from hospital to a residential home. The Council offered the complainant a choice of accommodation before discharge and he was not entitled to aftercare services. The Council is not at fault for asking him to pay towards the cost of the residential placement.