General Practice


Recent statements in this category are shown below:

  • Steppingstones Medical Practice (17 000 293)

    Statement Upheld General Practice 17-Aug-2017

    Summary: Steppingstones Medical Practice did not review Mrs J's medication for water retention when asked to do so. Dudley Group NHS Foundation Trust's District Nurses delayed in removing the clips from Mrs J's wound. There were failings in the care provided by Dudley Metropolitan Council's Care Home for Mrs J. All three bodies need to apologise to Mrs J for their failings.

  • Robin Lane Health & Wellbeing Centre (16 009 399)

    Statement Not upheld General Practice 17-Aug-2017

    Summary: Mrs X complains the Home and Practice failed to arrange for her father, Mr Y, to be admitted to hospital in a timely way. There is some evidence of fault. However, this has not affected Mr Y's treatment and he has not suffered an injustice. However, the Home failed to communicate properly with Mrs X about a doctor's decision not to visit Mr Y. It should apologise for this.

  • Meadowgreen Health Centre (17 002 700)

    Statement Closed after initial enquiries General Practice 16-Jun-2017

    Summary:The complaint

    The complainant, who I shall call Mr P, complains about the actions of Sheffield City Council (the Council), Sheffield Health and Social Care NHS Foundation Trust (the Trust), Meadowhead Group Practice (the Practice), One Medical Group (the Walk-In Centre) and NHS England

  • South Street Surgery (16 010 260)

    Statement Not upheld General Practice 12-Jun-2017

    Summary: The Ombudsmen found a Council commissioned a suitably regulated and monitored provider to care for a service user. The provider lost the records and, without any evidence of adequate and safe care, the Ombudsmen found the Council failed to provide suitable care for three days. The Council addressed this quickly and the Ombudsmen find no fault in the care provided by a residential placement. The Ombudsmen found no fault in the actions of a temporary GP, but did find evidence of a failing in the regular GP's actions. There is no evidence this led to any harm, but it did leave the patient's relative with doubt. The Ombudsmen recommends apologies from the Council and Practice to address the fault they found.

  • Warden Lodge Medical Practice (16 010 259)

    Statement Upheld General Practice 12-Jun-2017

    Summary: The Ombudsmen found a Council commissioned a suitably regulated and monitored provider to care for a service user. The provider lost the records and, without any evidence of adequate and safe care, the Ombudsmen found the Council failed to provide suitable care for three days. The Council addressed this quickly and the Ombudsmen find no fault in the care provided by a residential placement. The Ombudsmen found no fault in the actions of a temporary GP, but did find evidence of a failing in the regular GP's actions. There is no evidence this led to any harm, but it did leave the patient's relative with doubt. The Ombudsmen recommends apologies from the Council and Practice to address the fault they found.

  • North Petherton Surgery (16 009 114)

    Statement Upheld General Practice 24-May-2017

    Summary: The Ombudsmen found fault in the way a GP Practice communicated with Mr R about his late mother, Mrs N's care, and in its failure to respond to his complaint. They also found some fault in the communication with Mr R by his mother's nursing home. These faults led to an injustice to Mr R. I have recommended the organisations apologise and put in place service improvements. The Ombudsmen found no faults in the nursing home care provided to Mrs N, and no faults in the way the Trust communicated with Mr R.

  • Oak Vale Medical Centre (16 004 170)

    Statement Not upheld General Practice 02-May-2017

    Summary: Miss X complains about her mother, Mrs T's treatment in hospital, in a care home and while receiving community care services. Mrs T's discharge from hospital was delayed and the record-keeping in hospital was poor. The Trust should apologise for this. There is also evidence Mrs T was injured by her carer. However, the care provider, on behalf of the Council, has taken suitable action as a result of Miss X's complaint.

  • Salisbury Medical Practice (16 008 772)

    Statement Upheld General Practice 25-Apr-2017

    Summary: There was fault by the Care Home (which acted for the Council) in ordering and by the GP in prescribing appropriate pain-relief for a woman with dementia and facial neuralgia. There was a failure by the Care Home to keep records and to identify safeguarding concerns and a failure by the Council to investigate safeguarding issues fully. These faults caused avoidable distress. To remedy the injustice, the Council and GP will apologise and review procedures. The Council will make a symbolic payment to the woman's son to reflect his avoidable distress.

  • Aireborough Family Practice (15 015 477)

    Statement Not upheld General Practice 18-Apr-2017

    Summary: The Ombudsmen are satisfied that several health and social care agencies acted generally without fault in the care and treatment they provided to an elderly woman with significant health problems. However, the Ombudsmen did find fault with the communication surrounding the woman's admission to one care home and that care home's record keeping. The Ombudsmen also found fault with one nursing home's call bell responses times.

  • Armley Moor Medical Centre (15 015 476)

    Statement Not upheld General Practice 18-Apr-2017

    Summary: The Ombudsmen are satisfied that several health and social care agencies acted generally without fault in the care and treatment they provided to an elderly woman with significant health problems. However, the Ombudsmen did find fault with the communication surrounding the woman's admission to one care home and that care home's record keeping. The Ombudsmen also found fault with one nursing home's call bell responses times.

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