General Practice


Recent statements in this category are shown below:

  • Meadowgreen Health Centre (17 002 700)

    Statement Closed after initial enquiries General Practice 16-Jun-2017

    Summary:The complaint

    The complainant, who I shall call Mr P, complains about the actions of Sheffield City Council (the Council), Sheffield Health and Social Care NHS Foundation Trust (the Trust), Meadowhead Group Practice (the Practice), One Medical Group (the Walk-In Centre) and NHS England

  • South Street Surgery (16 010 260)

    Statement Not upheld General Practice 12-Jun-2017

    Summary: The Ombudsmen found a Council commissioned a suitably regulated and monitored provider to care for a service user. The provider lost the records and, without any evidence of adequate and safe care, the Ombudsmen found the Council failed to provide suitable care for three days. The Council addressed this quickly and the Ombudsmen find no fault in the care provided by a residential placement. The Ombudsmen found no fault in the actions of a temporary GP, but did find evidence of a failing in the regular GP's actions. There is no evidence this led to any harm, but it did leave the patient's relative with doubt. The Ombudsmen recommends apologies from the Council and Practice to address the fault they found.

  • Warden Lodge Medical Practice (16 010 259)

    Statement Upheld General Practice 12-Jun-2017

    Summary: The Ombudsmen found a Council commissioned a suitably regulated and monitored provider to care for a service user. The provider lost the records and, without any evidence of adequate and safe care, the Ombudsmen found the Council failed to provide suitable care for three days. The Council addressed this quickly and the Ombudsmen find no fault in the care provided by a residential placement. The Ombudsmen found no fault in the actions of a temporary GP, but did find evidence of a failing in the regular GP's actions. There is no evidence this led to any harm, but it did leave the patient's relative with doubt. The Ombudsmen recommends apologies from the Council and Practice to address the fault they found.

  • North Petherton Surgery (16 009 114)

    Statement Upheld General Practice 24-May-2017

    Summary: The Ombudsmen found fault in the way a GP Practice communicated with Mr R about his late mother, Mrs N's care, and in its failure to respond to his complaint. They also found some fault in the communication with Mr R by his mother's nursing home. These faults led to an injustice to Mr R. I have recommended the organisations apologise and put in place service improvements. The Ombudsmen found no faults in the nursing home care provided to Mrs N, and no faults in the way the Trust communicated with Mr R.

  • Oak Vale Medical Centre (16 004 170)

    Statement Not upheld General Practice 02-May-2017

    Summary: Miss X complains about her mother, Mrs T's treatment in hospital, in a care home and while receiving community care services. Mrs T's discharge from hospital was delayed and the record-keeping in hospital was poor. The Trust should apologise for this. There is also evidence Mrs T was injured by her carer. However, the care provider, on behalf of the Council, has taken suitable action as a result of Miss X's complaint.

  • Salisbury Medical Practice (16 008 772)

    Statement Upheld General Practice 25-Apr-2017

    Summary: There was fault by the Care Home (which acted for the Council) in ordering and by the GP in prescribing appropriate pain-relief for a woman with dementia and facial neuralgia. There was a failure by the Care Home to keep records and to identify safeguarding concerns and a failure by the Council to investigate safeguarding issues fully. These faults caused avoidable distress. To remedy the injustice, the Council and GP will apologise and review procedures. The Council will make a symbolic payment to the woman's son to reflect his avoidable distress.

  • Aireborough Family Practice (15 015 477)

    Statement Not upheld General Practice 18-Apr-2017

    Summary: The Ombudsmen are satisfied that several health and social care agencies acted generally without fault in the care and treatment they provided to an elderly woman with significant health problems. However, the Ombudsmen did find fault with the communication surrounding the woman's admission to one care home and that care home's record keeping. The Ombudsmen also found fault with one nursing home's call bell responses times.

  • Armley Moor Medical Centre (15 015 476)

    Statement Not upheld General Practice 18-Apr-2017

    Summary: The Ombudsmen are satisfied that several health and social care agencies acted generally without fault in the care and treatment they provided to an elderly woman with significant health problems. However, the Ombudsmen did find fault with the communication surrounding the woman's admission to one care home and that care home's record keeping. The Ombudsmen also found fault with one nursing home's call bell responses times.

  • Healey Surgery (15 009 259)

    Statement Not upheld General Practice 31-Mar-2017

    Summary: The Ombudsmen found no fault in the care, support and treatment provided to the complainant's late father by the Trust, the Surgery, the Council and the Hospice. The care, support and treatment provided was in line with good medical practice and national guidance. NHS England took too long to respond to a complaint but it already apologised to the complainant for the delay.

  • Barmston Medical Centre (16 001 944)

    Statement Not upheld General Practice 29-Mar-2017

    Summary: The Ombudsmen have not found evidence of significant fault in how health and social care services were arranged and provided to the complainants' mother. However, they have found evidence of poor record keeping by the Council and a Care Provider, who will apologise to the family and take steps to improve future practice.

;