Mental health services


Recent statements in this category are shown below:

  • Greater Manchester Mental Health NHS Foundation Trust (16 014 820)

    Statement Upheld Mental health services 04-Sep-2017

    Summary: The NHS Trust did not properly assess or respond to Miss X's needs as a child. We cannot say what impact this fault had on her. The NHS Trust failed to work with Miss X to learn from her experience as it promised to. The Trust rejected any financial payment to her without explanation. It has agreed appropriate remedies for the uncertainty and distress these faults caused Miss X. The Trust has agreed to work with Miss X to learn from her experience as they promised.

  • North West Boroughs Healthcare NHS Foundation Trust (16 017 697)

    Statement Not upheld Mental health services 01-Sep-2017

    Summary: There was fault in the way the Council managed a hospital discharge meeting. However, the Council has already accepted this fault, apologised and acted to prevent recurrences. The Ombudsmen found a Trust properly assessed the patient's risk of falling. There are limits to what hospitals can do to reduce the risk of people falling and the Ombudsmen find no fault in the Trust's actions.

  • Dorset Healthcare University NHS Foundation Trust (16 014 423)

    Statement Not upheld Mental health services 01-Sep-2017

    Summary: at the time of Ms C's last recorded contact with the Community Mental Health Team (CMHT) in April 2012 she was functioning on a day-to-day basis and did not want support. Subsequent contact from third parties did not give any indication that Ms C's health had deteriorated to the point she posed a risk to herself. There are no grounds for the Ombudsmen to criticise the response of the CMHT.

  • Devon Partnership NHS Trust (17 003 904)

    Statement Closed after initial enquiries Mental health services 17-Aug-2017

    Summary: Mr C complained to the Trust and Council about them stopping his direct payments, being discharged from mental health services, and delays in assessing his mental health needs. The Ombudsmen will not investigate Mr C's complaints because the Trust has acknowledged faults, apologised, and taken remedial action. An investigation now by the Ombudsmen is unlikely to achieve more.

  • Rotherham, Doncaster & South Humber NHS Foundation Trust (16 011 242)

    Statement Not upheld Mental health services 16-Aug-2017

    Summary: The Ombudsmen found fault in the way a Trust, acting for a Council, assessed and reviewed the needs of a young man with Asperger's. The Trust has accepted these failings and provided a suitable individual remedy. In addition, there is evidence to show the Council and Trust are working to improve their service for people with an autistic spectrum disorder. The Trust also apologised for distress the man's mother experienced when she called at a time of crisis. Therefore, the Ombudsmen have not recommended any further action.

  • Sussex Partnership NHS Foundation Trust (16 013 352)

    Statement Not upheld Mental health services 25-Jul-2017

    Summary: there was no fault by the Council or the Trust in Mrs M's admission to residential care for respite, but the Council's failure to assess her care needs means we cannot know whether Mrs M could have returned home with appropriate support. There is no evidence the Council offered Mrs M a Deferred Payment Agreement, and the Council delayed completing a DOLS authorisation, but this did not cause Mrs M injustice.

  • South Norfolk Clinical Commissioning Group (16 016 332)

    Statement Upheld Mental health services 21-Jul-2017

    Summary: The Ombudsmen found the Council and NHS should not have asked Ms T to pay a contribution toward her mother's section 117 aftercare. By her own estimation, this fault left Ms T over £80,000 out of pocket. The Ombudsmen recommend the Council and CCG repay her, with suitable interest. The Ombudsmen also find fault in the length of time the Council pursued Ms T for additional money. It should apologise for the stress this caused.

  • Norfolk & Suffolk NHS Foundation Trust (16 014 418)

    Statement Not upheld Mental health services 21-Jul-2017

    Summary: The Ombudsmen found the Council and NHS should not have asked Ms T to pay a contribution toward her mother's section 117 aftercare. By her own estimation, this fault left Ms T over £80,000 out of pocket. The Ombudsmen recommend the Council and CCG repay her, with suitable interest. The Ombudsmen also find fault in the length of time the Council pursued Ms T for additional money. It should apologise for the stress this caused.

  • Touchstone (17 003 911)

    Statement Closed after initial enquiries Mental health services 21-Jul-2017

    Summary: the Ombudsmen will not investigate Mr J's complaints about the Council, the Provider and the CCG. This is because we are unlikely to find fault with the actions of the organisations complained about. Further, we are unable to achieve the outcome Mr J is seeking.

  • Hertfordshire Partnership University NHS Foundation Trust (16 007 893)

    Statement Upheld Mental health services 11-Jul-2017

    Summary: The Ombudsmen found a care home's incident reporting, record keeping and one-to-one care arrangements resulted in an injustice for an elderly man with dementia. The care home accepted this and took appropriate action to put matters right. This included agreeing to reimburse some of the care fees. The Ombudsmen found no fault by a Council in relation to information sharing with the care home. The Ombudsmen found no fault with a Trust's mental health nursing assessment and review, but there was fault in not requesting a psychiatric review. The Ombudsmen have recommended action to address this.

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