Mental health services


Recent statements in this category are shown below:

  • Hertfordshire Partnership University NHS Foundation Trust (16 007 893)

    Statement Upheld Mental health services 11-Jul-2017

    Summary: The Ombudsmen found a care home's incident reporting, record keeping and one-to-one care arrangements resulted in an injustice for an elderly man with dementia. The care home accepted this and took appropriate action to put matters right. This included agreeing to reimburse some of the care fees. The Ombudsmen found no fault by a Council in relation to information sharing with the care home. The Ombudsmen found no fault with a Trust's mental health nursing assessment and review, but there was fault in not requesting a psychiatric review. The Ombudsmen have recommended action to address this.

  • West Essex Clinical Commissioning Group (16 013 933)

    Statement Upheld Mental health services 04-Jul-2017

    Summary: Ms X complains the Council and CCG have not provided adequate support for her son, Mr T. She also says the Council has not given her adequate support as Mr T's carer. There is evidence of fault in the Council and CCG not properly considering Ms X's request she be paid as Mr T's carer and for failing to properly explain how it would support her. Ms X has suffered an injustice as she cannot be certain the organisations have properly considered support to which she may be entitled.

  • Cambridgeshire and Peterborough NHS Foundation Trust (16 004 164)

    Statement Upheld Mental health services 30-Jun-2017

    Summary: There is no fault in the way the Trust made decisions about the care and treatment it provided to the complainant. When a care agency suddenly stopped providing support the Council and the Trust failed to provide social care support to meet the complainant's assessed eligible needs for about three months. This had an adverse impact on the complainant's wellbeing and that of his informal carer. The Council and the Trust also failed to complete a formal written assessment and support plan. The Council and the Trust have agreed to the Ombudsmen's recommendations that they apologise to the complainant and his carer and provide financial redress. They will also review working arrangements with the care agency, consider whether training is needed for officers and review their wider commissioning responsibilities.

  • Devon Partnership NHS Trust (16 011 699)

    Statement Upheld Mental health services 29-Jun-2017

    Summary: An integrated mental health service failed to properly assess a complainant's care needs or draw up an adequate support plan before making direct payments to him. It then withdrew those payments without a proper review. Its complaint handling was further flawed by delay, a lack of candour and failure to review its decision.

  • Sussex Partnership NHS Foundation Trust (17 003 424)

    Statement Closed after initial enquiries Mental health services 22-Jun-2017

    Summary: Mrs M complains about matters affecting her adult son, Mr M. The Ombudsmen will not investigate the complaint because Mr M has not provided his consent for Mrs M to complain on his behalf.

  • Sheffield Health & Social Care NHS Foundation Trust (16 016 920)

    Statement Closed after initial enquiries Mental health services 16-Jun-2017

    Summary:The complaint

    The complainant, who I shall call Mr P, complains about the actions of Sheffield City Council (the Council), Sheffield Health and Social Care NHS Foundation Trust (the Trust), Meadowhead Group Practice (the Practice), One Medical Group (the Walk-In Centre) and NHS England

  • NHS Newham Clinical Commissioning Group (17 002 523)

    Statement Not upheld Mental health services 06-Jun-2017

    Summary: The Ombudsmen found fault by a Trust in not following the wishes of a patient when he was recalled to hospital under the Mental Health Act. However, the Trust took action to remedy this and there was no fault with its care planning. There was no fault by the Trust in explaining the patient's rights under the Mental Health Act. There was fault with record keeping by a supported living placement, but there was no evidence this caused any injustice to the resident.

  • East London NHS Foundation Trust (16 009 167)

    Statement Not upheld Mental health services 06-Jun-2017

    Summary: The Ombudsmen found fault by a Trust in not following the wishes of a patient when he was recalled to hospital under the Mental Health Act. However, the Trust took action to remedy this and there was no fault with its care planning. There was no fault by the Trust in explaining the patient's rights under the Mental Health Act. There was fault with record keeping by a supported living placement, but there was no evidence this caused any injustice to the resident.

  • Sussex Partnership NHS Foundation Trust (16 001 553)

    Statement Upheld Mental health services 22-May-2017

    Summary: The Ombudsmen find fault with the Trust and Council for failing to carry out discharge planning as they should have and failing to properly meet needs arising from autism. This caused a delayed discharge, anxiety and distress. The Ombudsmen recommend a remedy to address this.

  • Barnet, Enfield & Haringey Mental Health NHS Trust (16 016 075)

    Statement Upheld Mental health services 08-May-2017

    Summary: The Council and the Trust failed to consider and record the complainants' right to challenge safeguarding allegations made about them during a safeguarding investigation. This was against natural justice. The Council and the Trust also failed to provide a vulnerable adult with an independent advocate despite agreeing this as a safeguarding outcome. The Council and the Trust have agreed to the Ombudsmen's recommendations that they apologise to the complainants and review their safeguarding procedures so lessons can be learnt.

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