Recent statements in this category are shown below:
Statement Upheld Hospital acute services 29-Aug-2017
Summary: The Ombudsmen find fault with the care provided to an elderly woman with dementia by a Hospital Trust during a hospital admission in 2015. They also find fault on the part of a Council in relation to a delayed social care assessment. However, the Ombudsmen find no fault on the part of an Ambulance Trust in relation to the care it provided to the woman.
Statement Upheld Hospital acute services 21-Aug-2017
Summary: The Ombudsmen found no fault in the care community nurses provided to a woman with a significant neurological injury. There was fault in her pressure care in hospital but there is no evidence this caused a deterioration in her condition. The woman had the mental capacity to make decisions about her own care. Therefore, it was fault that the CCG did not help or encourage her to decide where she wanted to be discharged to. There was further fault in the care she received in a nursing home. The Ombudsmen recommend apologies and financial payments to recognise the distress these faults caused.
Statement Upheld Hospital acute services 04-Aug-2017
Summary: Mr X complains his wife, Mrs X's discharge from hospital was delayed and she deteriorated because of poor care. There is some evidence of fault in the Trust failing to make a timely referral to a dietician. Mr X also complains about being excluded from Mrs X's care planning. The relevant records have been destroyed and this is evidence of fault. The Trust and Council have agreed to remedy Mr X's injustice. This is a suitable remedy to the complaint.
Statement Not upheld Hospital acute services 27-Jul-2017
Summary: There is no evidence of fault by the Trust over its handling of a best interest decision to move a woman to a Nursing Home. Nor is there any evidence of fault by the Nursing Home over the care it provided to her. However, the Council was at fault for not referring the woman's case to the Court of Protection for a decision on where she should live. The Council needs to apologise for this fault.
Statement Upheld Hospital acute services 20-Jul-2017
Summary: The Ombudsmen find fault with the Trust's failure to assess a woman's risk of falls during a hospital admission and the fact that it missed an opportunity to take action to reduce this risk. They also find fault with the Trust's handling of her husband's complaint. However, the Ombudsmen find no fault in the way the Trust and Council discharged the woman from hospital.
Statement Not upheld Hospital acute services 10-Jul-2017
Summary: The Ombudsmen find that the Trust and the Council were not at fault for a delayed discharge from hospital, or for their use of Deprivation of Liberty Safeguards.
Statement Closed after initial enquiries Hospital acute services 10-Jul-2017
Summary: The Ombudsmen will not investigate Mr X and Mrs Y's complaint about an incorrect assessment during a hospital discharge. The Council has agreed to write off the charge that would have applied to Mr X's temporary residential placement and to make service improvements. An investigation by the Ombudsmen is unlikely to achieve more.
Statement Not upheld Hospital acute services 28-Jun-2017
Summary: There is no fault in the way the Trust and the Council decided it was safe to discharge the complainant's mother home from hospital. The Council failed to complete a formal mental capacity assessment but this did not impact on the destination of discharge or cause any injustice. There is fault in the way the Council investigated a safeguarding alert and it failed to keep the complainant informed. The Council has agreed to the Ombudsmen's recommendations to apologise to the complainant and review its procedures.
Statement Closed after initial enquiries Hospital acute services 20-Jun-2017
Summary: The Ombudsmen will not investigate Ms D's complaint about unpaid care home fees, as the Council has now agreed to pay the fees to remedy the injustice it caused.
Statement Not upheld Hospital acute services 19-Jun-2017
Summary: The Ombudsmen have found evidence of fault in how the Council and Hospital Trust responded to a referral raised by the Hospital on a Friday afternoon. However, the Ombudsmen have not found evidence that the complainant's daughter would have been discharged from the Hospital earlier had the faults not occurred.