Other


Recent statements in this category are shown below:

  • Blackpool Teaching Hospitals NHS Foundation Trust (16 001 615)

    Statement Upheld Other 07-Jul-2017

    Summary: The Ombudsmen find fault with the actions of the Trust, CCG and Council relating to a funding application and complaint handling. This caused an injustice. The Trust, Council and CCG have agreed to take action to put this right.

  • Fylde & Wyre Clinical Commissioning Group (16 001 616)

    Statement Upheld Other 07-Jul-2017

    Summary: The Ombudsmen find fault with the actions of the Trust, CCG and Council relating to a funding application and complaint handling. This caused an injustice. The Trust, Council and CCG have agreed to take action to put this right.

  • University Hospitals of Leicester NHS Trust (16 010 899)

    Statement Upheld Other 28-Jun-2017

    Summary: Mrs J complains about the handling of her father's return home in June 2016. The Trust did not share all the relevant information with the Council. The Council did not identify poor memory as a risk factor in her father's assessment. The investigation has been completed as the Council and the Trust have agreed to apologise and to consider what action to take to prevent this from happening again.

  • Nene Clinical Commissioning Group (16 007 953)

    Statement Upheld Other 28-Jun-2017

    Summary: The Ombudsmen found a CCG acted without fault in the way it decided that an elderly woman was no longer entitled to full Continuing Healthcare funding. However, they did find fault with the CCG's communication with the family and its complaint handling. The Ombudsmen also found fault with the Council's social care assessment but are satisfied it took action to put matters right.

  • CHS Healthcare (17 003 163)

    Statement Closed after initial enquiries Other 20-Jun-2017

    Summary: The Ombudsmen will not investigate Ms D's complaint about unpaid care home fees, as the Council has now agreed to pay the fees to remedy the injustice it caused.

  • Consensa Care Group Limited (17 002 524)

    Statement Upheld Other 06-Jun-2017

    Summary: The Ombudsmen found fault by a Trust in not following the wishes of a patient when he was recalled to hospital under the Mental Health Act. However, the Trust took action to remedy this and there was no fault with its care planning. There was no fault by the Trust in explaining the patient's rights under the Mental Health Act. There was fault with record keeping by a supported living placement, but there was no evidence this caused any injustice to the resident.

  • Fine Care Homes Ltd t/a Roebuck Nursing Home (16 004 190)

    Statement Not upheld Other 26-May-2017

    Summary: The Ombudsmen found a nursing home acted without fault in the care it provided to an elderly woman when she became acutely unwell. Similarly, the Ombudsmen found no fault in the general care provided to the woman during her time in the nursing home.

  • Barchester Healthcare Homes Ltd (16 007 557)

    Statement Upheld Other 15-May-2017

    Summary: The Ombudsmen found fault in the way a care home assessed and cared for a resident's pressure area needs. It is not possible to say if this fault caused later pressure sores. However, the resident's daughter has been left with considerable uncertainty about this which is an injustice in itself. The Ombudsmen recommend the Home apologises, pays a financial remedy and takes action to prevent recurrences.

  • North Kirklees Clinical Commissioning Group (16 003 205)

    Statement Not upheld Other 15-May-2017

    Summary: There is no fault with a nursing home's provision of food and drink, a CCG's case management or a Council's safeguarding investigation. There is some fault with the nursing home's management of the placement but it did not cause an injustice.

  • Huddersfield Nursing Homes Ltd (16 003 932)

    Statement Upheld Other 15-May-2017

    Summary: There is no fault with a nursing home's provision of food and drink, a CCG's case management or a Council's safeguarding investigation. There is some fault with the nursing home's management of the placement but it did not cause an injustice.

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