Other


Recent statements in this category are shown below:

  • East Sussex Healthcare NHS Trust (17 006 395)

    Statement Closed after initial enquiries Other 08-Sep-2017

    Summary: The Ombudsmen will not investigate Ms D's complaint about the Trust, because it was not responsible for providing the service she complains about.

  • Leeds Community Healthcare NHS Trust (16 015 159)

    Statement Not upheld Other 04-Sep-2017

    Summary: the Trust provides sitters to enable Mr S to visit his mother twice a week and will attempt to accommodate additional requests if Mr S gives 24 hours notice. Carers and Trust staff visit Mrs M regularly and have no concerns about the care Mr S's brother provides. There is no fault by the Trust or the Council.

  • Osborne Grove Nursing Home (16 010 568)

    Statement Upheld Other 31-Aug-2017

    Summary: There was fault in the way a decision was made to restrict Ms B's visiting hours to a nursing home and in the communication and record keeping. The Ombudsmen have recommended a remedy.

  • Royal Marsden NHS Foundation Trust (16 002 007)

    Statement Upheld Other 21-Aug-2017

    Summary: The Ombudsmen found no fault in the care community nurses provided to a woman with a significant neurological injury. There was fault in her pressure care in hospital but there is no evidence this caused a deterioration in her condition. The woman had the mental capacity to make decisions about her own care. Therefore, it was fault that the CCG did not help or encourage her to decide where she wanted to be discharged to. There was further fault in the care she received in a nursing home. The Ombudsmen recommend apologies and financial payments to recognise the distress these faults caused.

  • Merton Clinical Commissioning Group (16 002 006)

    Statement Upheld Other 21-Aug-2017

    Summary: The Ombudsmen found no fault in the care community nurses provided to a woman with a significant neurological injury. There was fault in her pressure care in hospital but there is no evidence this caused a deterioration in her condition. The woman had the mental capacity to make decisions about her own care. Therefore, it was fault that the CCG did not help or encourage her to decide where she wanted to be discharged to. There was further fault in the care she received in a nursing home. The Ombudsmen recommend apologies and financial payments to recognise the distress these faults caused.

  • Dorset Healthcare University NHS Foundation Trust (16 015 491)

    Statement Not upheld Other 17-Aug-2017

    Summary: There is no fault in the actions of Dorset Healthcare University NHS Foundation Trust (DHC). It was not aware of Mr Y and made no decisions about his support needs. The Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust's (RBC) professional opinion was that Mr Y did not meet the criteria for intermediate care. There is no fault in its decision making. Mr Y did not meet the criteria for the Council's reablement service.

  • Dudley Group NHS Foundation Trust (16 018 071)

    Statement Upheld Other 17-Aug-2017

    Summary: Steppingstones Medical Practice did not review Mrs J's medication for water retention when asked to do so. Dudley Group NHS Foundation Trust's District Nurses delayed in removing the clips from Mrs J's wound. There were failings in the care provided by Dudley Metropolitan Council's Care Home for Mrs J. All three bodies need to apologise to Mrs J for their failings.

  • Greater Huddersfield Clinical Commissioning Group (16 007 292)

    Statement Not upheld Other 01-Aug-2017

    Summary: The Ombudsmen do not find fault with the Council's decisions about a woman's care or its communication with her son. The Ombudsmen do not find that the woman's needs are not met because the hourly rate in her support plan is too low.

  • NHS East Leicestershire and Rutland Clinical Commissioning Group (16 006 188)

    Statement Not upheld Other 31-Jul-2017

    Summary: The Ombudsmen find fault with the care a man received in a care home and with the response of the Council's Emergency Duty Team to his family's concerns. The Council will take action to address this. The Ombudsmen do not find fault with the safeguarding investigation, or the out of hours GP.

  • Roseberry Care Centres GB Ltd (16 010 876)

    Statement Not upheld Other 27-Jul-2017

    Summary: There is no evidence of fault by the Trust over its handling of a best interest decision to move a woman to a Nursing Home. Nor is there any evidence of fault by the Nursing Home over the care it provided to her. However, the Council was at fault for not referring the woman's case to the Court of Protection for a decision on where she should live. The Council needs to apologise for this fault.

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