Leicester City Council (23 018 011)

Statement Closed after initial enquiries Council tax 12-Mar-2024

Summary: We will not investigate this complaint about outstanding council tax liability because Mr X has a right of appeal to the Valuation Tribunal. And it is reasonable for him to use his appeal rights.

Stafford Borough Council (23 017 262)

Statement Closed after initial enquiries Council tax 12-Mar-2024

Summary: We will not investigate this complaint about the Council’s complaint handling and council tax enforcement processes as Mr X is taking legal action against the Council for a closely associated matter.

Westminster City Council (22 018 020)

Statement Upheld Covid-19 12-Mar-2024

Summary: We will not investigate Mr X’s complaint about delay in adding his business premises to the rating list. This is because the Valuation Office Agency is responsible for determining whether premises should be added to the list and there is not enough evidence of fault by the Council.

Welwyn Hatfield Borough Council (23 009 937)

Statement Closed after initial enquiries Council tax 12-Mar-2024

Summary: We will not investigate this complaint about Council tax billing because there is no evidence of fault by the Council causing significant injustice.

Durham County Council (23 018 095)

Statement Closed after initial enquiries Council tax 11-Mar-2024

Summary: We will not investigate this complaint about Council tax liability because it would be reasonable for Miss B to use her right of appeal to a Valuation Tribunal.

Royal Borough of Kensington & Chelsea (23 017 503)

Statement Closed after initial enquiries Council tax 11-Mar-2024

Summary: We will not investigate this complaint about discretionary council tax relief because the matter has been resolved.

North Yorkshire Council (23 017 361)

Statement Closed after initial enquiries Council tax 11-Mar-2024

Summary: We will not investigate this complaint about the Council’s pursuit of Mr X for unpaid council tax. This is because the Council has apologised, waived the debt on Mr X’s account and issued a reminder to staff. An investigation would be unlikely to result in a different outcome.

London Borough of Croydon (23 016 940)

Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Mar-2024

Summary: We will not investigate this complaint about the Council not complying with an order of the First-Tier Tribunal to back pay housing benefit. This is because the Council has referred the matter back to the First-Tier Tribunal for added clarity and consideration. We cannot investigate a complaint which is subject to proceedings in a tribunal or court of law.

Teignbridge District Council (23 016 958)

Statement Closed after initial enquiries Local welfare payments 11-Mar-2024

Summary: We will not investigate this complaint about council tax liability, universal credit and data protection. This is because we are not the appropriate body to consider complaints or disputes about these matters.

Preston City Council (23 017 178)

Statement Closed after initial enquiries Council tax 11-Mar-2024

Summary: We will not investigate this council tax complaint from a landlord. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.