Council tax support


Recent statements in this category are shown below:

  • Huntingdonshire District Council (17 006 847)

    Statement Closed after initial enquiries Council tax support 04-Sep-2017

    Summary: Ms X complains that the Council has not awarded her a disability banding reduction for her council tax on her property. The Ombudsman will not investigate this complaint because there is a right of appeal to a Valuation Tribunal.

  • London Borough of Barnet (17 000 015)

    Statement Upheld Council tax support 04-Sep-2017

    Summary: The Council's delay in inspecting Mr X's property to determine his eligibility for a reduction in his council tax under the Disabled Band Reduction Scheme amounts to fault causing an injustice.

  • Telford & Wrekin Council (17 006 663)

    Statement Closed after initial enquiries Council tax support 31-Aug-2017

    Summary: Mr X complained about the Council's recovery of overpayments to his housing benefit claim over several years. The Ombudsman will not exercise his discretion to investigate Mr X's complaint, which was made outside the normal 12 month period. It was reasonable for him to appeal to the independent benefits tribunal at the time.

  • London Borough of Lambeth (16 019 154)

    Statement Upheld Council tax support 22-Aug-2017

    Summary: The Council delayed assessing and paying housing benefit, and refused to make a payment on account. This caused financial hardship and distress. The Council will apologise, make a payment, and bring its procedures in line with the law.

  • Dover District Council (17 006 080)

    Statement Closed after initial enquiries Council tax support 08-Aug-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's council tax support policy. The law says council tax policy can only be challenged by judicial review. Mr X has a right of appeal to the Valuation Tribunal against the Council's decision to refuse him council tax support.

  • Birmingham City Council (17 007 099)

    Statement Closed after initial enquiries Council tax support 08-Aug-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about the Council's decision to refuse her Council Tax support. This is because she has a right of appeal to the Council and then the Valuation Tribunal.

  • Dudley Metropolitan Borough Council (17 005 678)

    Statement Closed after initial enquiries Council tax support 03-Aug-2017

    Summary: The Ombudsman will not investigate Mrs B's complaint about the way the Council's benefits department has treated her. It is reasonable to expect Mrs B to use her right of appeal to a tribunal if she disagrees with the Council's decisions and to refer her complaint about disclosure of her personal information with the Information Commissioner.

  • Richmondshire District Council (16 015 636)

    Statement Not upheld Council tax support 26-Jul-2017

    Summary: The Council was not at fault in the way it acted on information about Mr X's pension credit.

  • Doncaster Metropolitan Borough Council (17 005 034)

    Statement Closed after initial enquiries Council tax support 25-Jul-2017

    Summary: The Ombudsman will not investigate this complaint about council tax arrears and council tax reduction. This is because the complainant can apply for discretionary council tax relief and then appeal to the Valuation Tribunal.

  • London Borough of Barnet (16 006 270)

    Statement Not upheld Council tax support 19-Jul-2017

    Summary: There was no fault by the Council in a complaint that it discriminated against Mr X in breach of the Equality Act 2010.

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