Council tax support


Recent statements in this category are shown below:

  • London Borough of Bromley (15 001 958)

    Statement Upheld Council tax support 04-Jul-2017

    Summary: Following a cancellation decision regarding Housing Benefit and Council Tax Support the Council should have carried out review of the decision in a timely way. If the Council had carried out review in a timely way it is likely that the Council could have reinstated Housing Benefit and Council Tax Support in early or mid December 2014 rather than late January 2015. There was also fault (delay) in the way the Council managed Mr C's complaint. To remedy fault causing injustice the Council agreed with the Ombudsman's recommendation that it apologise to Mr C in writing and pay Mr C £500 in the form of an offset against Council tax arrears.

  • London Borough of Wandsworth (16 019 093)

    Statement Not upheld Council tax support 29-Jun-2017

    Summary: The Ombudsman exercised discretion to discontinue the investigation of Ms J's complaint to allow it to exhaust the Council's complaints process.

  • Salford City Council (17 002 831)

    Statement Closed after initial enquiries Council tax support 23-Jun-2017

    Summary: Mrs X complains that the Council has calculated her entitlement to council tax support incorrectly and she now faces recovery of an overpayment. The Ombudsman will not investigate this complaint because she can appeal to a Valuation Tribunal.

  • North Somerset Council (17 002 307)

    Statement Closed after initial enquiries Council tax support 22-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about an overpayment of council tax support. This is because the complainant can appeal to the Valuation Tribunal.

  • Basingstoke & Deane Borough Council (16 016 104)

    Statement Not upheld Council tax support 12-Jun-2017

    Summary: There is no evidence of fault in how the Council reached its decision to refer Mr X's Council Tax arrears to enforcement agents to collect.

  • Cornwall Council (17 002 533)

    Statement Closed after initial enquiries Council tax support 08-Jun-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about the Council's refusal of council tax support and using an enforcement agent to recover her council tax debt. The complaint about council tax support is outside jurisdiction. Ms X will need to use the Council's complaint procedure if she wants to complain about the recovery action.

  • London Borough of Hounslow (17 001 894)

    Statement Closed after initial enquiries Council tax support 30-May-2017

    Summary: The Ombudsman will not investigate Ms B's complaint the Council has wrongly calculated her claim to council tax support. Ms B can make an appeal to the Council and then to an independent Tribunal if she considers the Council's assessment is wrong.

  • Birmingham City Council (16 017 452)

    Statement Closed after initial enquiries Council tax support 20-Apr-2017

    Summary: Mr and Mrs R complain the Council is recovering a council tax debt they say they do not owe. The Ombudsman cannot investigate this complaint as a court has confirmed Mr and Mrs R owe the debt.

  • Gedling Borough Council (16 019 217)

    Statement Closed after initial enquiries Council tax support 13-Apr-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about his council tax reduction claim. It is reasonable to expect Mr B to pursue his right of appeal to the Valuation Tribunal if he believes the Council has not made the right decision.

  • Milton Keynes Council (16 019 102)

    Statement Closed after initial enquiries Council tax support 12-Apr-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision to pursue the complainant for council tax arrears. This is because there is insufficient evidence of fault by the Council. In addition, the Ombudsman cannot consider parts of the complaint because they relate to matters that have been considered in court, by the tribunal or in a previous complaint to the Ombudsman.

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