Other


Recent statements in this category are shown below:

  • Reading Borough Council (17 007 632)

    Statement Closed after initial enquiries Other 05-Sep-2017

    Summary: The Ombudsman will not investigate Ms B's complaint about the Council's administration of a business rates account because he would not find the Council to be at fault.

  • Derby City Council (17 006 740)

    Statement Closed after initial enquiries Other 22-Aug-2017

    Summary: Mr X complained about the Council sending council tax and business rates bills for properties which he has not occupied for some years. The Ombudsman will not investigate this complaint. It was reasonable for Mr X to appeal to the Valuation Tribunal if he wishes to dispute liability for council tax. The Council obtained a liability order for non payment of business rates and the Ombudsman may not question the decision of the court.

  • King's Lynn & West Norfolk Council (17 005 389)

    Statement Closed after initial enquiries Other 16-Aug-2017

    Summary: Ms X complained about the Council pursuing her business for incorrect amounts of business rates over the past five years. The Ombudsman will not exercise his discretion to investigate Ms X's complaint which has been made outside the normal 12 month period. There is insufficient evidence of fault on the Council's part which has caused injustice.

  • Wyre Borough Council (16 018 648)

    Statement Not upheld Other 16-Aug-2017

    Summary: There was no fault with the actions of the Council's enforcement agents who were recovering council tax arrears.

  • Coventry City Council (17 005 587)

    Statement Closed after initial enquiries Other 15-Aug-2017

    Summary: Ms X complains that the Council has billed her for business rates despite previously accepting that there was no liability. The Ombudsman will not investigate this complaint because the Council has agreed to remove the liability and refund all payments made so far. This is a satisfactory remedy to the complaint.

  • Walsall Metropolitan Borough Council (17 005 586)

    Statement Closed after initial enquiries Other 11-Aug-2017

    Summary: The Ombudsman will not investigate this complaint about the help provided by a Council welfare rights worker. This is because there is insufficient evidence of fault by the Council.

  • South Oxfordshire District Council (16 018 764)

    Statement Upheld Other 31-Jul-2017

    Summary: The Council's delay in identifying Mr X's business units so that they could be included on the business rating list amounts to fault but has not caused Mr X a significant injustice.

  • Southend-on-Sea Borough Council (17 005 162)

    Statement Closed after initial enquiries Other 28-Jul-2017

    Summary: Ms X denies responsibility for business rates on a property she could not access. The Ombudsman will not investigate this complaint because this is a matter for the courts.

  • Exeter City Council (17 004 863)

    Statement Closed after initial enquiries Other 20-Jul-2017

    Summary: The Ombudsman will not investigate Miss B's complaint that the Council is pursuing recovery of business rates for which her business is not liable. The courts are best placed to decide business rates liability.

  • Sheffield City Council (16 014 652)

    Statement Not upheld Other 07-Jul-2017

    Summary: There was no fault in the way the Council passed a business rates debt to enforcement agents and did not recall it, or negotiate a new payment plan with Mr X.

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