Housing benefit and council tax benefit


Recent statements in this category are shown below:

  • London Borough of Harrow (16 006 593)

    Statement Upheld Housing benefit and council tax benefit 17-Jul-2017

    Summary: There was fault by the Council when it wrongly restricted the amount of housing benefit it paid to Mrs B in 2013. The Council has paid her the underpaid benefit and will also pay her £421.95 and not recover £421.94 in overpaid discretionary housing payment. The Council will pay £230.04 for an overpayment that should not have been recovered. That is a satisfactory remedy. The Council will also change the security questions on the account.

  • Birmingham City Council (14 018 494)

    Statement Upheld Housing benefit and council tax benefit 14-Jul-2017

    Summary: The Council delayed making payment of housing benefit to Mr X. This led to his eviction from his home. The Ombudsman recommended the Council pays £6300 to Mr X. The Council has agreed.

  • London Borough of Bromley (17 000 094)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Jul-2017

    Summary: The Ombudsman will not investigate Mr X's complaint the Council stopped his discretionary housing payment (DHP). Following a review and change in Mr X's circumstances the Council has awarded Mr X the maximum amount of DHP allowable and back dated the award. It is unlikely further investigation will find fault and there is no injustice to Mr X. The Ombudsman cannot improve on the Council's actions.

  • London Borough of Lambeth (17 004 410)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Jul-2017

    Summary: The Ombudsman will not investigate Miss X's complaint about the Council's assessment of her housing benefit claim. This is because Miss X has a right of appeal to a tribunal and it is reasonable to expect her to use this right of appeal.

  • Leicester City Council (16 018 847)

    Statement Upheld Housing benefit and council tax benefit 11-Jul-2017

    Summary: There is no evidence of unreasonable delay when the Council processed Mr B's discretionary housing payment application. But at times the Council gave Mr B inaccurate information about timescales on the phone and during its complaints response.

  • Coventry City Council (17 003 777)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Jul-2017

    Summary: The Ombudsman will not investigate this complaint about a housing benefit overpayment from 2011. This is because it is a late complaint and because the complainant could have appealed to the tribunal.

  • Christchurch Borough Council (15 019 693)

    Statement Upheld Housing benefit and council tax benefit 07-Jul-2017

    Summary: The Council delayed in sending Miss X's two requests for her Housing Benefit (HB) claim to be considered by the Tribunal Service. The fault caused injustice to Miss X requiring a remedy.

  • Gateshead Metropolitan Borough Council (17 003 574)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Jul-2017

    Summary: Mr X complained about the Council's handling of his Right to Buy application. He says he withdrew his pension and owes benefit overpayments as a result of its mistakes. The Ombudsman will not investigate this complaint. There is insufficient evidence of fault on the Council's part which has caused injustice to Mr X.

  • Canterbury City Council (17 003 915)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 06-Jul-2017

    Summary: The Ombudsman cannot investigate this complaint about a housing benefit overpayment because the complainant has appealed to the tribunal.

  • London Borough of Southwark (16 017 503)

    Statement Upheld Housing benefit and council tax benefit 05-Jul-2017

    Summary: There was fault by the Council in the way it dealt with Ms B's housing benefit claim from March 2015 until August 2016. It had already offered to pay Ms B £125. It has agreed to increase this payment to £400.

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