Housing benefit and council tax benefit


Recent statements in this category are shown below:

  • Warrington Council (17 002 551)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Oct-2017

    Summary: It is not appropriate to investigate Mr X's complaint about his housing benefit claim as he had a right of appeal to the Social Security Appeal Tribunal. This would have been the appropriate way to challenge the Council's decision that he was not eligible for housing benefit, but Mr X but chose not to pursue it.

  • South Hams District Council (16 008 331)

    Statement Upheld Housing benefit and council tax benefit 04-Oct-2017

    Summary: There was no fault in the way the Council dealt with Ms T's housing benefit applications. There was a delay in responding to her complaint but the Council has provided a satisfactory remedy for this.

  • Thanet District Council (17 009 243)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Oct-2017

    Summary: The Ombudsman will not investigate this complaint about a housing benefit overpayment. This is because the complainant could have appealed to the tribunal.

  • Cornwall Council (17 002 445)

    Statement Upheld Housing benefit and council tax benefit 03-Oct-2017

    Summary: The Council was at fault when it paid housing benefit to the tenants and not to Mr X, the landlord, when the tenants were eight weeks in arrears. The Council has already paid Mr X £1000. It has agreed to pay him an additional £359 to remedy the injustice caused.

  • Eastbourne Borough Council (16 016 524)

    Statement Upheld Housing benefit and council tax benefit 02-Oct-2017

    Summary: The complaint is about an interview regarding the complainant's benefit claim and an investigation for overpayments and fraud. I have upheld one part of the complaint and recommended an apology as a remedy.

  • London Borough of Haringey (17 008 832)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Oct-2017

    Summary: The Ombudsman will not investigate this complaint about a housing benefit overpayment. This is because the complainant can appeal to the tribunal.

  • London Borough of Newham (16 017 405)

    Statement Upheld Housing benefit and council tax benefit 28-Sep-2017

    Summary: The complaint is about the Council not sending the complainant a decision letter on her housing benefit claim. And a delay in reconsidering its decision. I have upheld the complaint and agreed a remedy.

  • London Borough of Hounslow (17 003 963)

    Statement Not upheld Housing benefit and council tax benefit 27-Sep-2017

    Summary: Mrs X complains about the Council's decision to recover overpayments of benefits. She is also unhappy with the Council's benefits administration. Mrs X further complains about problems with her rent account and the behaviour of a housing officer. The Ombudsman has decided to discontinue his investigation. This is because Mrs X has appealed to the tribunal about overpayments and because the Council has not yet had the opportunity to respond to the complaints about its administration. Further, the Ombudsman cannot investigate complaints about the Council where it is acting as a registered social housing provider.

  • Sheffield City Council (17 008 630)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 27-Sep-2017

    Summary: The Ombudsman will not investigate this housing benefit complaint because the complainant can appeal to the tribunal.

  • Lewes District Council (17 008 280)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Sep-2017

    Summary: Ms X complains that the Council has unreasonably sought to recover an overpayment of housing benefit. The Ombudsman will not investigate this complaint because there is a right of appeal to a Tribunal.

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