Local welfare payments


Recent statements in this category are shown below:

  • Torbay Council (16 014 562)

    Statement Upheld Local welfare payments 27-Jun-2017

    Summary: There was fault by the Council in the way it gave its decision on an application for Crisis Support, and in the way a complaint about that was dealt with.

  • London Borough of Camden (17 002 801)

    Statement Closed after initial enquiries Local welfare payments 26-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about the local social fund. This is because there is insufficient evidence of injustice.

  • West Berkshire Council (17 002 042)

    Statement Closed after initial enquiries Local welfare payments 31-May-2017

    Summary: Mrs X complained about the Council's refusal to grant Mr Y's application for discretionary housing payment. The Ombudsman will not investigate this complaint. There is insufficient evidence of fault on the Council's part which has caused injustice to Mr Y.

  • London Borough of Hillingdon (17 001 820)

    Statement Closed after initial enquiries Local welfare payments 25-May-2017

    Summary: The Ombudsman cannot investigate Mr B's complaint the Council is subsidising a service that helps people outside the borough with money raised from its own council tax payers. How the Council spends its revenue is a matter that affects all or most of the people in the borough and we have no power to investigate. And we will not investigate a complaint about the merits of the Council's decision to provide that subsidy to a service in competition with Mr B. Further consideration of that complaint is unlikely to find fault by the Council.

  • Liverpool City Council (16 015 181)

    Statement Closed after initial enquiries Local welfare payments 13-Feb-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's welfare support scheme. This is because there is insufficient evidence of fault by the Council.

  • Liverpool City Council (16 013 921)

    Statement Closed after initial enquiries Local welfare payments 30-Jan-2017

    Summary: The Ombudsman will not investigate this complaint about welfare support because there is insufficient evidence of fault by the Council.

  • London Borough of Islington (15 004 472)

    Statement Closed after initial enquiries Local welfare payments 27-Sep-2016

    Summary: The Ombudsman will not investigate Ms B's complaints about the way the Council's handling of her discretionary housing payment application and associated matters. She is unlikely to find fault in the Council's actions.

  • London Borough of Haringey (16 002 766)

    Statement Closed after initial enquiries Local welfare payments 23-Jun-2016

    Summary: The Ombudsman will not investigate this complaint about the Council's Support Fund because there is insufficient evidence of fault by the Council.

  • Manchester City Council (15 019 658)

    Statement Closed after initial enquiries Local welfare payments 16-Jun-2016

    Summary: The Ombudsman will not investigate Ms B's complaint about her application for a Discretionary Housing Payment. There is no evidence of administrative fault in the way the Council reached its decision.

  • Redcar & Cleveland Council (15 020 593)

    Statement Upheld Local welfare payments 31-May-2016

    Summary: There was fault in how the Council decided the complainant did not qualify for help from its social fund. This caused injustice in the form of uncertainty. Because it is not possible to say whether the complainant would have received a loan but for the fault, the Council was recommended to re-consider the loan application again, which it has now done.

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