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MOP Healthcare Limited (22 001 140)
Report Upheld Residential care 11-Apr-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about residential services provided to the late Mr X. We found MOP Healthcare Limited: did not properly assess Mr X’s mental capacity after he attempted suicide; failed to process a Deprivation of Liberty safeguard application appropriately; took overly restrictive steps to deprive Mr X of his liberty by continuing 1-1 care despite his social worker and a Community Psychiatric Nurse advising less restrictive measures could be used to maintain his safety; charged Mr X an additional £2,520 a week for the 1-1 care. This meant Mr X was under constant supervision for the last 9 months of his life in Barrowhill Hall Care Home, even when on end-of-life care, due to a flawed capacity assessment. The complainant suffered significant distress and financial loss. The faults could also risk similar restrictions happening to other people.
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Report Upheld Charging 18-Mar-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about charging for residential care.
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Essex County Council (23 003 950)
Report Upheld Special educational needs 07-Mar-2024
Summary: Mrs X complained about the Council’s failure to carry out an Education, Health and Care (EHC) needs assessment for Y when she had asked for it in January 2022, follow the statutory timescales for an EHC Plan process and deliver suitable full-time education to Y since September 2022.
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Leicester City Council (23 015 900)
Statement Upheld Homelessness 05-Mar-2024
Summary: Mr X complained the Council failed to meet its duties to him when he became homeless and gave him the wrong priority on its housing allocation register. There was fault in how the Council handled Mr X’s homeless application which caused him confusion at a difficult time. The Council agreed to apologise to Mr X, review its procedures, and issue reminders to its staff. However, I did not investigate the rest of Mr X’s complaint. When Mr X came to the Ombudsman, the Council was still within time to consider its reviews of his housing allocation priority and whether he was in priority need as a homeless person. Also, there is no merit in investigating further any information the Council provided Mr X about a homeless shelter.
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Salford City Council (23 015 718)
Statement Closed after initial enquiries Disabled facilities grants 05-Mar-2024
Summary: We will not investigate Mrs X’s complaint about poor workmanship in relation to disabled adaptations. This is because the complaint is late. There is no evidence Mrs X could not have complained sooner and no good reason for us to investigate now.
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Surrey County Council (23 015 773)
Statement Closed after initial enquiries Special educational needs 05-Mar-2024
Summary: We will not investigate this complaint about how the Council carried out an Education Health and Care assessment for a child. This is because the complainant has used their right of appeal to the SEND Tribunal and because we could not add to the investigation carried out by the Council.
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London Borough of Lewisham (23 015 837)
Statement Closed after initial enquiries Parking and other penalties 05-Mar-2024
Summary: We will not investigate this complaint about a controlled parking zone as part of the complaint is made late and there is insufficient evidence of fault causing injustice to the complainant.
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North Somerset Council (23 015 746)
Statement Closed after initial enquiries Other 05-Mar-2024
Summary: We will not investigate this complaint about how the Council has dealt with a leaking septic tank. This is because there is insufficient evidence of fault.
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Worcestershire County Council (23 016 006)
Statement Closed after initial enquiries Assessment and care plan 05-Mar-2024
Summary: We will not investigate this complaint about adult social care. This is because a court order covers some of the issues, so we have no power to investigate them. There is not enough evidence of fault in the issues we could investigate to justify an investigation.
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Surrey Heath Borough Council (23 015 883)
Statement Closed after initial enquiries Planning applications 05-Mar-2024
Summary: We will not investigate this complaint about the way the Council considered a planning application. There is not enough evidence of fault in the Council’s action to justify an investigation. Nor can we achieve the outcome the complainant is seeking.