Decision search
Your search has 47005 results
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Erewash Borough Council (23 017 556)
Statement Closed after initial enquiries Planning applications 18-Mar-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to accept her planning application for determination. This is because there is not enough evidence of fault by the Council.
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Blackpool Borough Council (23 017 558)
Statement Closed after initial enquiries Child protection 18-Mar-2024
Summary: We will not investigate Miss X’s complaint. This is because there is no sign of fault in the Council’s decision to place her complaint on hold until the ongoing court proceedings have concluded.
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London Borough of Lambeth (23 007 837)
Statement Not upheld Homelessness 18-Mar-2024
Summary: Mr X complained about the way the Council handled his housing. He said it impacted his physical and mental health, and caused unnecessary and avoidable distress. We do not find the Council at fault. We have not investigated two parts of Mr X’s complaint because they are outside the Ombudsman’s jurisdiction.
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North Northamptonshire Council (23 008 172)
Statement Upheld Special educational needs 18-Mar-2024
Summary: Mrs D complained about the Council’s handling of the Education, Health, and Care Plan process and the education it provided her son (X). We found the Council at fault for failing to adhere to the statutory timescales and to provide X with alternative educational provision he could access and was entitled to from February 2022. The Council will apologise to Mrs D and make payment to remedy the injustice this caused her and X.
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Bury Metropolitan Borough Council (23 008 623)
Statement Upheld Disabled facilities grants 18-Mar-2024
Summary: Miss Y complained the Council wrongly cancelled her application for a Disabled Facilities Grant. We have found fault by the Council causing injustice. The Council has agreed to remedy this by apologising to Miss Y and making a payment to reflect the distress and difficulties its fault caused Miss Y and her family.
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Barnsley Metropolitan Borough Council (23 009 022)
Statement Upheld Charging 18-Mar-2024
Summary: Mr F complained about how the Council dealt with his daughter’s financial assessment and the policy around this. We found fault with the Council’s actions which caused injustice to Mr F and have recommended remedies.
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Statement Upheld Private housing 18-Mar-2024
Summary: Mr X complained about the Council’s lack of action and communication when he reported his landlord failed to address disrepair, mould and damp issues at his privately rented property. We found the Council at fault for letting the case drift, not properly considering Mr X’s concerns and failing to record or explain its decisions to Mr X at the time. The Council has agreed to our recommendations to remedy the injustice caused.
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Surrey County Council (23 010 083)
Statement Closed after initial enquiries Child protection 18-Mar-2024
Summary: We will not investigate this complaint about the Council deciding Miss X’s child should be subject to a Child Protection Plan. There is not enough evidence of fault by the Council to warrant investigation.
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London Borough of Bexley (23 004 436)
Statement Upheld Homelessness 18-Mar-2024
Summary: Mr X complained that the Council refused to include his son in his homeless application. We found the Council was at fault because it provided no contemporaneous documentary evidence of its decision-making and failed to provide Mr X with reasons for its decision. In recognition of the injustice caused the Council has agreed to apologise to Mr X and make a payment to him.
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Salford City Council (23 005 200)
Statement Closed after initial enquiries Child protection 18-Mar-2024
Summary: We will not investigate this complaint about how the Council have dealt with matters concerning a safeguarding matter. This is because the complaint about the Council’s original involvement is made late, there is no evidence of fault in the Council’s recent actions, and we cannot achieve the outcome the complainant seeks.