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  • London Borough of Haringey (23 019 861)

    Statement Upheld Other 19-Mar-2024

    Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure between May 2022 and August 2023. The Council has agreed to make a payment to the complainant to remedy the time and trouble they have been too. There is insufficient evidence of fault in how the Council has dealt with the complaint since August 2023.

  • Waverley Borough Council (23 020 070)

    Statement Closed after initial enquiries Planning applications 19-Mar-2024

    Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.

  • Wokingham Borough Council (23 018 090)

    Statement Closed after initial enquiries School transport 19-Mar-2024

    Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for free school transport for her son. This is because there is no sign of fault by the Council.

  • Wakefield City Council (23 018 162)

    Statement Closed after initial enquiries Council tax 19-Mar-2024

    Summary: We will not investigate this complaint about Council tax liability because she has appealed to a Valuation Tribunal.

  • Herefordshire Council (23 016 122)

    Statement Closed after initial enquiries Charging 19-Mar-2024

    Summary: We will not investigate this complaint about adult social care charges. There is not enough evidence of fault in the care planning and financial assessment which led to the care charges. It is unlikely an investigation would lead to a different outcome.

  • Sheffield City Council (23 015 438)

    Statement Closed after initial enquiries Allocations 19-Mar-2024

    Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s housing case. She says the Council cancelled an offer of a suitable property without good reason and cancelled her priority award. This is because an investigation would not lead to any further outcomes.

  • Oxford City Council (23 015 653)

    Statement Closed after initial enquiries Antisocial behaviour 19-Mar-2024

    Summary: We will not investigate this complaint about the Council’s decision to decline Mr X’s community trigger review request. This is because an investigation would be unlikely to find fault with the Council’s actions.

  • Westminster City Council (23 016 525)

    Statement Closed after initial enquiries Traffic management 19-Mar-2024

    Summary: We will not investigate this complaint about the way the Council has consulted on a proposed traffic management scheme. The alleged faults have not yet caused Mr X a significant personal injustice, and it is reasonable to expect him to use the alternative court remedy if the Council decides to proceed with the scheme.

  • Birmingham City Council (23 016 240)

    Statement Closed after initial enquiries Antisocial behaviour 19-Mar-2024

    Summary: We will not investigate this complaint about how the Council dealt with reports of anti-social behaviour. The early part of the complaint is late. There is not enough evidence of fault in how the Council dealt with recent concerns to justify our involvement.

  • Walsall Metropolitan Borough Council (23 016 295)

    Statement Closed after initial enquiries Councillor conduct and standards 19-Mar-2024

    Summary: We will not investigate this complaint about standard committees because there is not enough evidence of fault to justify investigating and Mrs Y has not suffered a significant enough injustice to warrant our involvement.

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