Decision search
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Statement Upheld Special educational needs 18-Mar-2024
Summary: The Council was at fault because it missed the statutory deadline to review a young person’s educational arrangements, and then proposed to cease his education, health and care plan based on a misunderstanding. The Council also did not engage promptly with the complainant to address these matters. It has agreed to offer a financial remedy to reflect the distress and frustration this caused.
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London Borough of Waltham Forest (23 010 560)
Statement Upheld Homelessness 18-Mar-2024
Summary: Mr X complains the Council was at fault in the way it dealt with his need to move from his temporary accommodation after the Council decided it was unsuitable for him and his family’s medical needs causing distress. We found fault because the Council did not provide Mr X with suitable temporary accommodation, and we have made appropriate recommendations. So, we have completed our investigation.
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Barnsley Metropolitan Borough Council (23 010 701)
Statement Closed after initial enquiries Antisocial behaviour 18-Mar-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s alleged failure to investigate a neighbour’s unlined chimney and the smoke pollution and risk this caused. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Buckinghamshire Council (23 017 259)
Statement Closed after initial enquiries Child protection 15-Mar-2024
Summary: We will not investigate this complaint about how the Council dealt with a safeguarding concern raised about a child. This is because there is insufficient evidence of fault.
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City of Bradford Metropolitan District Council (23 017 204)
Statement Closed after initial enquiries School transport 15-Mar-2024
Summary: We will not investigate this complaint about post-16 home to school transport for a young person with special educational needs. There is insufficient evidence of fault in the way the Council made its decision.
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Sheffield City Council (23 017 156)
Statement Closed after initial enquiries Allocations 15-Mar-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Hackney (23 017 022)
Statement Closed after initial enquiries Other 15-Mar-2024
Summary: We will not investigate this complaint about the Council removing and disposing of Mr X’s motorbike. There is insufficient evidence of fault by the Council to warrant an investigation.
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West Devon Borough Council (23 018 516)
Statement Closed after initial enquiries Council tax 15-Mar-2024
Summary: We will not investigate this complaint about Council tax liability as any dispute can be appealed to a Valuation Tribunal.
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North Lincolnshire Council (23 018 905)
Statement Closed after initial enquiries Planning applications 15-Mar-2024
Summary: We will not investigate this complaint about how the Council dealt with planning applications. This is because the complainant has not suffered significant injustice as a result of the alleged fault. We also cannot investigate the actions of the Planning Inspector.
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Kent County Council (23 019 104)
Statement Closed after initial enquiries Other 15-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to allow him to lay a charging cable across the pavement once a week to charge his vehicle. This is because there is not enough evidence of fault by the Council.